Lead Permit Technician

We are pleased to offer the opportunity to work as a Lead Permit Technician with the DuPage County Building and Zoning Department. This position performs work of moderate difficulty in acting as a lead worker to staff engaged in assisting the public with applying for permits.

DuPage County is an Equal Opportunity Employer

This position is eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays, Vacation time, Sick time and Paid Leave.

To learn more about the cost and coverage of the benefits plan, visit Employees Benefit Information

For detailed information on paid time off, visit Employee Policy Manual, Section 5.

Responsibilities

• Acts as a lead worker, overseeing the work of subordinate personnel involved in the permitting process
• Assists the public in person and online with applying for permits through the County's online permitting software.
• Assists with the planning and implementation of relevant training for staff
• Assists with the development of uniform procedures with subordinate personnel
• Assists supervisor with special projects in areas of responsibility
• Assists subordinate personnel in the more difficult aspects of work
• Answers complex inquiries regarding policies or procedures by providing information requiring interpretations and familiarity with building codes, zoning, and stormwater ordinances
• Assists customers with building, zoning and / or stormwater violations
• Handles irate callers referred to the office in accordance with department policy, practices, and procedures
• Maintains regular attendance and punctuality

Supervisory Responsibilities

Serves as a lead worker to assigned staff.

Education and / or Experience

Completion of a High School Diploma or General Equivalency Diploma equivalent and four years of customer service experience, two of which include experience dealing with building, construction, or blueprints; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

A pre-employment background check is required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

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