AM Floor Manager

Temple Court, a Tom Colicchio restaurant in the Beekman Hotel, is looking for its next Floor Manager to join their growing team!

This is an AM position, with a start time of 6 : 30am.

Responsibilities :

• Responding to guest requests and complaints in a prompt and professional manner
• Making appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction
• Caring for our guests through a hospitable presence on the floor and through coaching of the management and dining room staff
• Supporting our staff through appropriate management and supervision to include scheduling, assigning, and directing work; appraising performance, rewarding and counseling employees; addressing employee concerns and resolving issues
• Maintain staffing guide for all FOH positions
• Involvement in the recruitment and new hire process to include interviewing, recruiting, and training new employees
• Aid in coaching and managing the front door team to ensure smooth service at all points in the dining experience
• Create staff training manuals and adhere to all Crafted Hospitality policies
• Identifying and recognizing regular patrons to develop repeat business
• New hire procedure including : orientation, culture and core values, safety training, service standards, restaurant policies and procedures, point of sale system for line staff and managers
• Man a ging various operational permits
• Ensuring Department of Health compliance
• Monitoring and maintaining procedures to ensure the security and proper storage of event inventory and equipment. Replenishing supplies, inventory, uniforms, etc. in a timely manner and minimizing the misuse and breakage of china, glassware, linen, and supplies
• Exhibiting willingness to assist event staff with their job functions during peak periods

Qualifications :

Perks :

Physical Demands   The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and / or move up to 25 pounds, frequently lift and / or move up to 50 pounds and occasionally lift and / or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be all responsibilities or qualifications of the job.

Temple Court is an EEO Employer