Support Advisor

Empowering Our Members

We seek to empower our members at USAA through highly competitive products, exceptional service and trusted advice. We are the top choice for the military community and their families.

Join a fulfilling career where our core values – integrity, loyalty, and service – define how we treat each other and our members.

The Opportunity

Leverage our comprehensive training program to support our membership independently. Develop a proactive and independent support style with opportunities for growth and development.

Key Responsibilities :

Facilitate member experiences by answering phone calls, emails, and requests.

Apply knowledge of personal lines insurance to assist members with quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions.

Identify, evaluate, and understand member needs, providing complete and accurate advice and solutions.

Maintain required Property & Casualty licenses and state registrations.

Requirements :

High School Diploma or GED equivalent

Ability to provide exceptional customer service

Successfully acquire Property & Casualty license before hire date

Preferred Qualifications :

1 year of customer contact experience in a needs-based sales environment

US military experience or a military spouse / domestic partner

Prior experience in a fast-paced contact center environment

About Us :

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Benefits :

Our employees enjoy best-in-class benefits including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program, and wellness programs.