Senior Technician - Service Security

Job Description

Job Description

Collaborate with the Client Services Team to schedule and dispatch to customer sites for break / fix requests, preventative maintenance as well as small move, add, and change (MAC) work. Responsible for documentation & reporting of findings & solutions for each service job performed. Strong communication skills & discipline, internally and externally, are necessary to be successful at providing an excellent customer experience.  Collaboration with the Client Services Team is vital and critical to the success of this position.

Roles & Responsibilities :

• Review service ticket requirements and plan how to perform it
• Coordinate equipment & company vehicle resources as required to effectively manage service tickets
• Review, modify and red line job documentation for assigned tickets when applicable
• Perform service work in a professional manner and in accordance with company established best practices
• Maintain a professional appearance and attitude
• Maintain a clean and orderly jobsite
• Adhere to all applicable safety rules and regulations
• Review materials options and verify count accuracy
• Facilitate the delivery of staged materials to the jobsite
• Communicate & coordinate with the Client Services Team regarding schedule, open items, & job status
• Communicate with the Client Services Team on the needed job components and materials
• Commissioning of trade specific systems including, but not limited to :
• Device & cable testing
• System functionality testing
• System settings / configurations
• Firmware updates
• User acceptance testing
• System documentation
• Occasional light travel may be required
• This position requires on-call shift work
• Work at required heights utilizing ladders, scaffolding, lifts, or other.
• Work in confined spaces as necessary.

Required Qualifications :

Preferred Qualifications :

Demonstrated Professional Competencies

Pay Rate :   $36.74ph - $44.86ph DOE

PHYSICAL DEMANDS :

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Working Conditions

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

Benefits

Paladin Technologies offers a strong compensation package including medical, dental, and vision insurance, company paid life insurance, 401k matching, PTO and paid sick leave, training and certification opportunities, and more.

Company Info :

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics / OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status . Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

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