Customer Support Project Manager

Summary :

Manage selected AgustaWestland Customer fleets in the American market, particularly domestic (USA).

Essential Duties and Responsibilities :

Coordinate interdepartmental activities across the following disciplines :

• Service Engineering, Materials, Training, "on site" Maintenance Service, Program Management, Contract Management, in support of customer requirements.
• The objective is to develop, achieve and guarantee an efficient and effective after sale support capable to sustain Customer operations.
• Manage the Entry-Into-Service phase of new delivered fleets, coordinating with the Customer the preparation of all the logistic support activities.
• Manage the In Service activities of each assigned Customer fleet, ensuring that all objectives are achieved effectively in accordance with contractual commitments and Customer operational requirements.
• Communication with the Customer, on a routine base, on the main Customer Support issues, working together with all the Customer Support departments
• Coordinate regular program review meetings / operators conference with Customers
• Develop and manage Continuous Satisfaction / Improvements plans to ensure customer satisfaction
• Establish and monitor Customer Support performance matrix for each assigned Customer
• Develop with AW Customer Support in Italy an effective and Integrated Customer Service network

Qualifications for Position :

Education

Experience

Competencies & Attributes