Referrals Specialist - 12 Month Full Time Temp (San Ysidro, CA)

Temporary 12 Month Assignment

Responsible for timely processing, documenting, and follow-up of faxes received in referrals folders.

Essential Functions of the Job :

• Receives and processes e-faxes in a timely manner with attention to quality, accuracy, and completeness of work. Plans in advance to ensure tasks are complete.
• Screens e-faxes received, uploads documents to EHR, tasks referring provider, updates initial referral, follow up if needed, and proceeds to forward a copy of the document to HIS.
• Responds to inquiries regarding current status of faxes by assessing the request and evaluating the circumstances to provide regular, consistent, and timely information as needed.
• Demonstrates professionalism both verbally and non-verbally.
• Listens to customers (internal and external) and addresses needs and is accountable and responsive to customer concerns.
• Seeks different points of view and leverages diverse perspectives.
• Meets established or agreed upon deadlines.
• Arrives on time and prepared for work.
• Uses sound judgement and assumes responsibility and accountability for decisions, actions, and performance.
• Works on closing the referrals loop; review the referral log weekly to determine which patients have kept their specialty or consultation appointments.
• Updates the referral with date and time of the appointment.
• Documents if patient kept their appointment, reach out to specialist or facility to request visit notes or results to be e-faxed to the Referrals Department's main fax number within 5 working days of visit as needed.

Additional Duties and Responsibilities :

Job Requirements : Education Required :

High School Diploma / GED, or a minimum of 3 years of relevant experience in lieu of diploma.

Certifications / Licenses Required :

Valid CA driver's license and access to an insured vehicle.

Experience and Required Skills :

Verbal and Written Skills Required to Perform the Job :

Bilingual (Spanish / English). Good verbal and written communication skills in both languages.

Equipment Used :

Computer, EHR, fax machine, and desk phone.

Working Conditions and Physical Requirements :

Prolonged sitting position, walking, constant telephone communication.

Universal Requirements :

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs.