Member Solutions Specialist I

Member Solutions Specialist I

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

Collect past due consumer loans to minimize Ent's exposure to risk and loss and ensure maximum return to its members by following Collection Department policies and procedures as well as adherence to State and Federal Laws. Furthermore, the Member Solutions Specialist is responsible for making timely collection calls per performance standards in a professional and non-aggressive manner to correct the pattern of delinquency for our members. This position will undergo development to enhance and training on more advanced collection techniques in order to work with delinquent consumer loans not only to collect the past due payments but also explore pre-determined ways to help our members through loan modifications, deferment requests, referral to Green Path or credit counseling and payment arrangements. Essential Functions

• Perform early stage consultative collection role utilizing various resources to collect on past due accounts such as negotiating payment arrangements and negotiating payment options (i. e. automatic transfers / bill pay / payment by phone etc. ).
• Interview members by phone, to determine financial hardships, find resolutions, and present payment options.
• Provide support to co-workers.
• Bank Secrecy Act : Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

Technical or Specialized Knowledge / Skills :

Certifications Required :

Environmental, Physical and Psychological Requirements :

Additional Information

The pay range for this position is : $21 to $23 per Hour (S11) Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity. This position is eligible for a monthly incentive plan. At Ent Credit Union, we offer a comprehensive benefits package, including :

We anticipate this position to close on 10 / 30 / 2025. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.