Teller I

Job Details

Job Location

Sunset - Los Angeles, CA

Position Type

Full Time

Education Level

High School

Salary Range

$17.81 - $24.13 Hourly

Travel Percentage

None

Job Shift

Day

Job Category

Banking

Description

Role :

To provide value-added quality service to the membership by efficiently, accurately and continuously handling member transactions and cross-selling credit union products and services. Assists members with their financial transactions, involving paying and receiving cash, and other negotiable instruments at the teller line.

Major Duties and Responsibilities :

25% - (Job Knowledge) - Balance Cash Drawer and daily transactions within established credit union guidelines to ensure accuracy and prevention of losses. Knowledge in processing all teller transactions including deposits, withdrawals, loan payments, night drop, bank by mail transactions, payroll deduction, money orders, and travelers checks. Provides prompt and accurate information to the member and conducts moderate to complex account research or inquires.

20% - (Member Focus) - Provides prompt and accurate information to the member and conduct basic account research or inquires. Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers checks to members; transfer amounts from member accounts as directed. These transactions are performed with minimal or no errors. Ensures compliance with all credit union member service standards. Performs all member related functions and activities in accordance with superior member service. Handles member correspondence, resolves inquiries and provides product information.

15% - (Quality) - Utilizes TQM tools and techniques, such as flowcharting, brainstorming, check sheets, and charts to continuously improve work process. Assists other staff members with product and service issues with minimum supervision. Performs other duties and assignments as delegated by branch management.

15% - (Teamwork and Cooperation) - Maintains effective communications between branch and other service centers. Is willing to provide support to other service centers in order to achieve exceptional member service. Supports the needs of the sales division by assisting wherever needed to meet member demand with sales and service delivery.

10% - (Business Development) - Promotes a retail environment by cross-selling and referring credit union products and services. Supports the needs of the sales division by assisting wherever needed to meet member demand with sales and service delivery. Required to meet and maintain minimum sales objectives assigned by branch management.

10% - (Communication) - Maintains professional standards with all member and staff contacts, written correspondence, and overall personnel and branch appearance. Composes correspondence and communicates with members as necessary.

5% - Other duties as assigned.

Additional Responsibilities :

• To provide friendly, professional, personal service to all members.
• To balance at least 98% of the time.
• Complete all work process with minimum of errors and a high degree of quality with minimal supervision.
• Required to meet and maintain minimum sales objectives assigned by the Branch Manager.
• Supports the needs of the Sales Division by assisting wherever needed to ensure member demand with sales and service delivery.
• Utilize TQM tools and techniques, such as flowcharting, brainstorming, check sheets, and charts to continuously improve work processes; demonstrates and promotes team work.
• Performs all duties in compliance with credit union policies and appropriate regulatory statutes.
• Understands compliance issues and attends training as it relates to Tellers. Complies with all relevant aspects of the Bank Secrecy Act as well as all other regulations applicable to the position.
• Ability to work on Saturdays as requested.

Qualifications

Education

Experience

Abilities, Knowledge and Skills