Talent.com
Signature IT World Inc is hiring : Community Manager in St. Louis

Signature IT World Inc is hiring : Community Manager in St. Louis

MediabistroSt. Louis, MO, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

Role : Community Coach and Manager

Location : Remote (PST)

Type : Fulltime

Job Description :

Schedule : 20 hours per week, any 2-hour overlap between 5 : 00–10 : 0 p.m. PST, Monday to Thursday, required for live events and team collaboration.

Industry : Consulting – Business Consulting / Management Consulting

Job Category : Sales / Marketing – Other Sales / Marketing

About Us

We’re on a mission to deliver exceptional outcomes for veterinary practice owners. As part of this mission, we’re building a world-class community experience that goes far beyond traditional networking. This role is at the heart of that effort — leading a thriving, high-touch community that makes members feel seen, supported, and inspired to grow.

Role Overview

The Community Manager will take full ownership of the member experience across onboarding, mastermind groups, online engagement, and in-person meetups. This is a strategic and execution-heavy role for someone who thrives in creating WOW moments, building strong relationships, and motivating others to connect, share, and take action. A core part of the role includes hosting group coaching calls with members, so candidates must have experience in both 1 : 1 and group coaching, backed by proven coach training or certification.

Responsibilities

  • 1. WOW Onboarding Experience

Deliver a high-touch onboarding experience for every new member that sets the tone for value and trust.

  • Coordinate introductions, personalized resource delivery, and initial success planning.
  • Ensure every member feels personally welcomed and connected from day one.
  • 2. Facilitate Mastermind Groups

    • Lead, schedule, and facilitate mastermind groups that deliver actionable insight and connection.

  • Prepare agendas, moderate discussions, encourage follow-through, and capture learnings.
  • Motivate members to show up consistently and contribute meaningfully.
  • 3. Foster Online Community Engagement

    • Maintain an active, positive presence in WhatsApp and forum-based groups.

  • Prompt discussions, highlight member wins, and respond to questions to keep momentum high.
  • Encourage quality contributions and create a sense of shared growth and celebration.
  • 4. Organize In-Person Meetups

    • Plan and coordinate local or national meetups that bring the community together face-to-face.

  • Handle logistics, communications, and post-event follow-ups to build deeper relationships.
  • 5. Drive Retention and Value

    • Maintain regular touchpoints with members to ensure they feel supported and heard.

  • Track reasons for disengagement and use this feedback to improve experience design.
  • Encourage referrals and deepen relationships with high-value members.
  • 6. Support Ethical, Value-Led Sales Influence

    • Help members discover and move toward the right next step — including participation in our value estimate process and the sale pathway — through value-led conversations and connections.

  • Work closely with the sales team to surface warm opportunities based on trust and timing.

    • Who You Are

    A compassionate connector who naturally builds trust and loyalty.

    An exceptional facilitator who can lead powerful discussions and bring out the best in groups.

    A strategic operator with strong organizational skills and personal accountability.

    A content-aware communicator who can capture key moments and wins for light social media use.

    A continuous improver who looks for ways to make every member interaction more impactful.

    An experienced community manager with a strong foundation in coaching or group facilitation — ideally trained in coaching frameworks that encourage insight, ownership, and peer-led breakthroughs.

    A tech-savvy doer who leverages AI tools and CRM systems to streamline and scale.

    Skills & Experience

    Experience building or managing high-value communities or mastermind groups.

    Strong communication and facilitation skills — with the ability to lead thoughtful discussions, ask powerful questions, and guide others without directing them.

    Familiarity with platforms like WhatsApp, forums, and CRM tools.

    Tech-forward and comfortable using AI-based tools and automation to enhance workflows.

    A detail-oriented and proactive approach to project and event management.

    Background in member success, community leadership, or events is a plus.

    Formal training or certification in coaching (life, executive, or business coaching) strongly preferred.

    Core Values

    Relentless execution

    Go big

    Bold experimentation

    Open, honest, and positive relationships

    High standards and attention to detail

    Leading by example

    Accountability for results

    Continuous learning

    AI-first mindset

    Why This Role Matters

    This role is critical to creating a community that feels more like a privilege than a platform — one where each member experiences transformational value. You won’t just be managing engagement; you’ll be owning the end-to-end experience, shaping the future of a thriving network, and turning relationships into results.

    Skills and Certifications

    Community Management

    Facilitation

    Event Coordination / Member Engagement

    Coaching Trained / Certified

    2 to 5 years experience

    Minimum Education – Bachelor’s Degree

    Willingness to Travel – Occasionally

    Thanks and Regards,

    Priya Chauhan

    Priya.c@sitwinc.com

    Phone 1 614 927 1534

    Signature IT World Inc.

    #J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Signature Inc Hiring • St. Louis, MO, United States