Customer Success Specialist

About Berkshire Receptionists

A Legacy of Excellence in Customer Service

Berkshire Receptionists has been a trusted live answering service for more than 4,000 businesses nationwide . From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.

As a third-generation family business , Berkshire Receptionists is built on a people-first culture , where long-term relationshipswith both clients and employeesare at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide :

• Warm, professional call handling
• Lead intakes
• Appointment scheduling
• Call transfers and accurate message relay
• Live chat, SMS, and email support

At Berkshire Receptionists, we get it, so our clients don't have to and we want you to be part of our growing team.

Why Join Berkshire Receptionists?

A people-first culture that values long-term relationships and career growth

Industry-leading training to build expertise across multiple industries

Career stability and advancement opportunities with a company that has thrived for 50 years

Our Mission

To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.

If you are passionate about customer service and thrive in a professional, fast-paced environment, we would love to connect with you.

Customer Account Specialist :

Berkshire Receptionists is seeking a skilled and experienced Account Manager to join our team and take the lead in client relationship ownership. This manager will be responsible for the day-to-day engagement of new and existing clients, focusing on proactive relationship-building objectives targeting client satisfaction and growth.

Key Responsibilities :

Nurture and maintain client relationships, ensuring their needs are met and expectations are surpassed.

Direct ownership of client accounts, with consistent proactive communication and updates, along with reactive client support as needed.

Target KPI's in CSAT Client Satisfaction, NPS, and overall client growth

Work closely and collaborate with the Operations Manager to guarantee client satisfaction and calibrate on resolving any concerns or issues.

Engage in strategic planning sessions to enhance our service offerings and elevate client experiences.

Qualifications :

Minimum of 5 years of experience in customer service, with a minimum of 2 years of experience in client relationship management.

Bachelor's Degree in Business Management or related field.

Excellent communication skills, with the ability to effectively manage relationships.

Thrive in a fast-paced environment and tackle opportunities with strong problem-solving and decision-making skills.

Ability to work independently, organize, and manage multiple tasks and priorities.

Proficiency in Windows applications, Web applications, MS Office, Google Docs, and other modern business applications.

Dependability and flexibility are key. Must maintain a stellar attendance record, always punctual, dependable, and flexible.

Approachable, engaging, and always ready to greet challenges with a smile. You genuinely care about people and are sensitive to diverse and challenging scenarios.

Ready to embark on this rewarding journey? Apply now and become an essential part of our Customer Success Team!

Open shifts : Full Time

Compensation : $22.32 / hr.

Benefit Highlights :

Weekly Pay

Paid Training

Health / Dental / Vision & Term Life

PTO (Start earning on day one)

Employee Assistance Program (Free Training & Development Courses)

Childcare Reimbursement up to $375 a month

Gym membership reimbursement

Company sponsored snacks

Reward and Recognition platform

Are you ready to join a company that values your talent and hard work? Apply now, and let's start this journey together!

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