Behavioral Health Care Coordinator (Bilingual)

KaiserPASADENA, California, United States

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Job Summary :

Under the general direction of the Manager, Assistant Manager, Clinical Program Manager or other manager / supervisor in KP behavioral health department (e.g. medical social work, psychiatry, addiction medicine), the Behavioral Health Care Coordinator will provide screenings, assessments, coordination and implementation / evaluation of social services to patients and their families in order to aid them in coping with medical, social, emotional and economic difficulties. The coordinator will work with the care team and support multiple programs and departments across the service area. The coordinator will be responsible for making connections to resources and other care managers and staff by sharing important KP and community resources and practices with our members and providers to ensure that the team meets patient care and regulatory requirements.

Essential Responsibilities :

Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Under the supervision or direction of a licensed health care provider; interviews, evaluates and assesses patients / care givers / family members social and non-medical needs and creates a care plan based on the patients social, environmental and medical needs, as well as a consideration of the patients strengths.
Seeks to improve patient / family engagement in management of health care needs, including mental health / psychosocial needs, through early intervention services, motivational interviewing and other interventions within their scope as directed by their manager, supervisor, licensed clinicians / team leader or physicians.
Provides services in accordance with the plan of care and in accordance with the patients age and developmental needs.
Selects and utilizes community resources as part of the care plan; makes referrals to and coordinates with professional disciplines, services and community resources and agencies. Ensures that patients secure needed resources.
May provide or assist in the provision of social therapies using a variety of treatment / intervention methods including coaching, classes, family, individual or group interventions. Refers complicated, highly involved patients and psychosocial problems to licensed clinicians or higher level of care.
Utilizes supervision and consultation appropriately, as indicated by regular attendance at supervisory / consultation sessions, identifying and discussing problem cases / situations with supervisor and seeking consultation with peers.
Participates in program / service quality improvement.
Contributes and shares community resources with colleagues.
Functions as part of a multi-disciplinary treatment team.
Case finds and responds referrals / service requests according to established policies and procedures.
Attends in-service education and professional development programs.
Performs relevant patient and family advocacy services with KP and the community.
Provides education to members.
Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel.
Promotes, ensures, and improves customer service to internal / external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
Documents service activities and patient progress according to KP, regulatory and compliance requirements and maintains statistical data, as well as confidentiality of all patient information.
Provides case management, triage and linkage to internal / Kaiser and appropriate community services.
Performs other related duties as required.

Basic Qualifications :

Experience

One (1) year experience in community-based case management or care coordination experience in a mental health, primary care, or acute medical care setting.

Education

Bachelors Degree in Social Work, Psychology, Sociology, Counseling, or related field.

License, Certification, Registration

N / A

Additional Requirements :

For bilingual required roles, the successful candidate must pass at QBS level II.

Bilingual (English / Spanish) Level II required.

Preferred Qualifications :

Two (2) years' experience in community-based case management or care coordination experience in a mental health, primary care, or acute medical setting.

Completion of Kaiser Permanente customer service assessment and KP basic computer literacy assessment or demonstrated computer aptitude.

Demonstrated proficiency in medical terminology, possess medical terminology certification, or medical terminology course completion, or KP medical terminology assessment.

Behavioral Health Case Management experience preferred.

Notes :

Must successfully pass or have passed the bilingual test within the last twelve (12) months or be active in the QBS program.

Will work at least two (2) evenings per week.

PrimaryLocation : California,Pasadena,Walnut Center - Regional Offices

HoursPerWeek : 40

Shift : Variable

Workdays : Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08 : 30 AM

WorkingHoursEnd : 06 : 30 PM

Job Schedule : Full-time

Job Type : Standard

Employee Status : Regular

Employee Group / Union Affiliation : B11-PSC|NUHW|NUHW Psych Social Chapter

Job Level : Individual Contributor

Job Category : Behavioral Health, Social Services & Spiritual Care

Department : Regional Offices - Pasadena - Mental Hlth / Psych-Management - 0806

Travel : Yes, 25 % of the Time

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment :

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to : (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

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Behavioral Health Care Coordinator • PASADENA, California, United States