Archway Residential Care Specialist

The Residential Care Specialist plays a critical role in fostering a trauma-informed, healing-centered environment for clients residing at the Archway Safe House. This dual role provides daily support and mentorship to survivors of trafficking and / or exploitation while also serving as a CalAIM-aligned Community Health Worker, helping clients navigate systems of care, access resources, and build stability.

Work hours may vary based on business needs; availability for at least one weekend day is required. Flexible options.

Duties and Responsibilities :

Provide compassionate, strengths-based, trauma-informed support to residents throughout their healing journey.

Assist with daily living support, goal setting, and life skills development while modeling respectful, communal living.

Serve as a liaison between residents and health, behavioral health, and social service providers to ensure access to needed care and resources.

Support residents in scheduling, attending, and following through with medical, therapeutic, and community-based appointments.

Conduct routine wellness check-ins and contribute to care coordination efforts with case managers and clinicians.

Reduce barriers to care by offering culturally responsive and trauma-informed services.

Maintain accurate and timely documentation, including shift notes, incident reports, and service tracking in alignment with Medi-Cal and CalAIM Enhanced Care Management (ECM) standards.

Ensure confidentiality, comply with HIPAA and mandated reporting requirements, and support quality assurance and reporting efforts.

Complete or commit to completing CalAIM Community Health Worker core competencies and training.

Maintain current CPR / First Aid certification and participate in ongoing education focused on trauma, de-escalation, and working with survivors of trafficking and exploitation.

Contribute to household upkeep including cleaning, meal prep, inventory, and general maintenance of a safe and supportive environment.

Collaborate with fellow staff through consistent communication, team meetings, and case staffing; assist with shift coverage, crisis management, and after-hours needs as required.

Knowledge, Skills and Abilities :

Knowledge of applicable state and federal laws governing assigned services, including those related to confidentiality

Knowledge of community resources and service agencies, including both private and other public agencies

Ability to find the needs and challenges for individuals and families accessing services, including cultural barriers

Understand and interact sensitively, effectively, and professionally with people and participants from diverse cultural, socioeconomic, educational, ethnic, and professional backgrounds, including supervisors, managers, co-workers, other agencies, and members of the public

The ability to move between offices, supporting the household needs, along with two units in Transitional Housing, and two units in Shelter

Required Education and Experience :

High school diploma or GED required, associate's or bachelor's in a human services field preferred.

Lived experience or professional experience in working with survivors of trafficking, exploitation, homelessness, or complex trauma.

Meets eligibility criteria for CalAIM Community Health Worker role or willingness to complete CHW training within 90 days.

First Aid / CPR certification (required at hire or within 30 days).

Strong communication, empathy, problem-solving, and boundary-setting skills.

Valid driver's license, clean DMV record, and ability to pass a DOJ / FBI background check.

Successful completion of State approved Peer Certification Training

Satisfactory completion of One SAFE Place's 66-hour domestic violence and sexual assault crisis intervention training (post-hiring requirement)

Two years of experience as a Peer Support Specialist or its equivalent, or a combination of professional and lived experience

Preferred Education and Experience :

Bilingual preferred, not required

Physical Requirements :

May be required to lift and / or move up to 50 pounds

Requires use of computer, tablet, phone and / or general office equipment

Needs adequate visual acuity, ability to grasp and handle objects

Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone

Will require outreach, engagement, training and education to community partners or service providers

May travel for meetings, training, etc. as needed

Rate of Pay : Full time, nonexempt

$20.00 - $26.00 per hour DOE

Benefits : Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Prestige Urgent Care Membership

Paid Time Off

Who We Are :

One SAFE Place and Children's Legacy Center are separate legal entities. Arch Collaborative is a fictitious business name (DBA) of Children's Legacy Center. Under the DBA Arch Collaborative, and a signed management services agreement, Children's Legacy Center assist's One SAFE Place with operations and enhances OSP's impact. By creating Arch Collaborative, and working alongside other organizations with similar heartbeats, we have created a network of organizations that respond effectively to trauma, violence, and exploitation in our community while maintaining the legal status of each organization.

Children's Legacy Center and One Safe Place are At-Will Employer

Children's Legacy Center and One Safe Place are Equal Opportunity Employers