Casino Host

Overview

Club Barona Host OBJECTIVE : To increase the loyalty of existing players, develop the next generation of players, and sustain our competitive advantage by building upon our reputation for delivering world-class player service. TYPICAL WORKING CONDITIONS : Standing or walking for eight hours in a Casino environment that is smoke-free and outside in extreme weather, often under stressful conditions. NOTE : This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed.

Responsibilities

• ESSENTIAL FUNCTIONS : Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave, and greeting
• Have knowledge of and meet Wrap Around Service standards
• Always provide excellent internal and external player service. Maintains a positive "team player" attitude
• Works an eight-hour shift at a Club Barona booth, on the casino floor, or at a special event
• Welcomes each player to the casino and wishes them goodbye upon their departure
• Performs casino announcements in a theatrical, entertaining, and professional manner
• Assists players with playing video machines and table games as needed
• Responsible for knowing complete and accurate information in order to answer all questions from the players
• Represents the casino in a positive, professional manner; upholds high standards of grooming and appearance
• Engages coworkers and players in a positive and upbeat manner; makes eye contact and smiles at all times
• Communicates clearly and effectively with players and staff
• Leaves a lasting impression on players, staff, and owners by making everyone feel special
• Occasionally, will assist with providing a concierge service to group tour players, including arriving and departing tour buses as needed
• Inputs and updates member application information into a computer database, while ensuring the highest level of data integrity
• Increases player awareness, participation, and utilization of the Club Barona card and casino promotions by actively soliciting players on the casino floor
• Generates excitement and enthusiasm while assisting with all promotions and events; issues vouchers and entries, and checks in players for promotions and events
• Issues Club Barona merchandise and complements and redeems players' offers while abiding by and working within the set variance policies for coupon issuance, comp issuance, and inventory control
• Protects Tribal assets through effective management of comps in alignment with "Comping with Confidence" guidelines, participates in Comping with Guidelines training, and appropriately defines business decisions on comp exception notices
• Readily available to assist staff members of any department with player dispute / problem resolution using good judgment
• Maintains inventory stock at the workstation, maintains the appearance of workstations, verifies issued vouchers in an orderly manner, and keeps all ashtrays at the posts clean and free from litter
• Maintains current knowledge of the Club Barona card, casino amenities, games, and promotions to relay complete and accurate information to players and other staff
• Maintains positive relationships with players and promotes Club Barona in a professional and friendly manner. Complies with the department's service standards
• Issues complimentary up to $400 to players on the floor and at the booths
• Utilizes myCONNECT software on departmentally issued iPads to find and approach players playing on the casino floor in order to make a personal connection with them
• Required to attend and complete any necessary training
• Issues out and / or checks in scooters to players as needed, utilizing the scooter inventory program, ASSIMOV. Ensures the player fills out the "Scooter Liability" form in its entirety

Qualifications

Compensation

$19.90 hourly

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