Forward Deployed Solution Engineer Applied AI FDE (New York)

Forward Deployed Solution Engineer Applied AI FDE

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team Bio : ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform.

Our mission : We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Why This Role Matters : Enterprises are raising the bar. AI initiatives must deliver business valuenot just promise potential. That means taking cutting-edge LLM capabilities and turning them into resilient, secure, and scalable software.

As a Senior Forward Deployed Solution Engineer (FDSE), you act as the CTO of the buildowning everything from backend services to LLM pipelines and front-end integrations. You partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints. Your software becomes the reference implementation for scalable GenAI in the enterprise. You codify patterns, shape internal tooling, and accelerate innovationdelivering systems that are battle-tested in production and scalable across industries.

Who You Are : You are a systems-minded, AI-native engineer who ships real software. You own the full stackand are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product-minded CTO, balancing creativity with pragmatism to deliver impact.

You embed deeply with customer teams, diagnose root problems, and architect AI-powered workflows that run at scale. You don't just debug codeyou debug systems, context, and customer pain points.

You will :

• Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI
• Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments
• Codify reusable assetslibraries, prompts, scaffoldsto accelerate future engagements
• Shape developer experience by sharing feedback with platform and product teams

What You'll Do :

What Success Looks Like :

Qualifications

What You Bring :

Preferred Qualifications :

Join us at the frontier of enterprise AIwhere your code powers AI transformation, your systems go live in the real world, and your ideas shape how the future scales.

For positions in this location, we offer a base pay of $173,100 - $303,000, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.