Assistant Front Office Manager - Long Island Huntington Hilton Melville NY

Job Title

College level reasoning, math, and language skills.

Two years prior departmental management experience in front office or related disciplines.

Time management and negotiation skills.

Ability to manage and lead each discipline of the department independently.

Ability to manage according to employment and Innkeeper laws of the jurisdiction.

Prior cash handling experience necessary.

Ability to communicate effectively with the public and other employees.

Read, write and speak English fluently.

Computer experience required.

No employee will pose a direct threat to the health / safety of self or others.

CUSTOMER SERVICE : Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the hotel. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Commit to satisfying every guest. Ensure Front Office staff, including all new hires, are trained to meet standards of each component. Empower department staff to deliver customer service by encouraging and rewarding responsive guest assistance.

PEOPLE : Manage people according to values. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers' compensation claims.

QUALITY : Maintain physical product standards by routinely inspecting department to ensure that equipment is in proper working condition and supplies are stocked at proper levels. Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies. Manage security procedures such as key control.

Constantly assure property operation meets internal audit standards.

Constantly coordinate guest and group transportation needs.

Constantly demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.

Constantly maintain work area neat and organized.

Constantly monitor payroll hours and reports.

Constantly promote employee empowerment.

Constantly report all unsafe conditions immediately.

Constantly select, train, supervise, schedule, develop, discipline, and counsel employees according to Hilton policies and procedures.

Frequently attend meetings as well as schedules and conducts departmental meetings.

Frequently complete other duties as assigned by supervisor to include cross training.

Frequently complete reports and paperwork.

Frequently coordinate all VIP transportation to and from the hotel.

Frequently coordinate delivery of amenities.

Frequently coordinate the arrival and departure of all tour and organized groups.

Occasionally conduct performance appraisals.