Talent.com
Customer Experience Champion [Alcoa, FT]

Customer Experience Champion [Alcoa, FT]

Harper Auto WashAlcoa, TN, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Job Summary

The Customer Experience Champions are the face of Harper Auto Wash and play a  crucial role in creating great customer experiences . Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed  team . This team also happens to clean cars!

If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply! We are a growing company with a variety of exciting career paths!

Customer Experience Champions typically become all-stars in 1 of 3 distinct roles :

  • Sales! (explaining the value of unlimited memberships to customers at the paystations)
  • Wash Tunnel! (carefully guiding vehicles into the wash tunnel)
  • Interior Cleaning! (working with a team to clean windows, vacuum, apply tire shine, etc.)

Most Customer Experience Champions become all-stars in all 3 roles!

This full-time position is located at the Alcoa Harper Auto Wash, paying $15 per hour plus tips!

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) Plan
  • Short & Long Term Disability
  • Employer Paid Life Insurance
  • Paid Holidays
  • Paid Vacation
  • Paid Sick Time
  • Opportunities for Advancement
  • Healthy Work / Life Balance

    • Requirements

    Customer Service & Professionalism

    Provide  friendly and enthusiastic  customer service at all times.

  • Act as the  face of Harper Auto Wash  by warmly greeting every customer with a smile.
  • Communicate clearly using  eye contact and exaggerated hand gestures  when guiding customers.
  • Assist customers by explaining procedures and answering questions professionally.

    • Vehicle Handling & Safety

    Correctly prep vehicles  by performing visual inspections and ensuring all safety precautions are met.

  • Safely guide vehicles into the wash tunnel , ensuring proper placement on the conveyor belt.
  • Confirm that customers place their vehicle in  Neutral  before entering the wash.
  • Inspect truck beds and roof racks  for loose items or safety concerns.
  • Conduct a  brief high-pressure spray  on before vehicles enter the wash.

    • Interior Cleaning Responsibilities

    Work efficiently as part of a  team-based cleaning process .

  • Perform  interior window cleaning, dashboard wiping, vacuuming, and tire shining  according to standard procedures.
  • Follow time management guidelines , ensuring vehicles are cleaned efficiently within set timeframes.

    • General Duties & Physical Requirements

    Assist with  regular cleaning and maintenance  of equipment and the work environment.

  • Follow all company procedures and policies , ensuring a consistent and high-quality customer experience.
  • Lift at least 20 lbs  as needed for job duties.
  • Be able to stand on your feet for long periods of time  and work efficiently in a fast-paced setting.
  • Work in  all weather conditions  (heat, cold, etc.).

    • Eligibility Requirements

    Driver's License

  • Pass drug screening as required by company policy

    • About Us :   The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville.  Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective.  This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service.    Harper...Where the drive is always world class.

    We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    serp_jobs.job_alerts.create_a_job

    Customer Experience • Alcoa, TN, US