Customer Support Specialist

Customer Support Specialist

Pay Status : Exempt

Compensation : Salary

Location : Office

Job Summary :

Will provide customer support to our dealers and homeowners in a manner that exceeds their expectations. Daily interaction via telephone conversations, emails and faxes on RFI's, RFQ's, order-processing and general customer service.

Key Accountabilities :

• Respond promptly to all customers inquires
• Provide pricing and delivery information for all Seaway product lines
• Organize workflow to meet customer timeframes
• Communicate and coordinate with internal departments
• Follow-up on all customer interactions in a timely manner
• Effectively match our product offering with the customers' requirements
• Maintain company records to properly record all relevant information
• Handle and resolve all customer complaints
• Direct any unresolved issues to the designated resource
• Evaluate RFQ's and take all actions necessary to respond with a quote in a timely manner
• Perform Inside Sales function by promoting the features and benefits of all Seaway products to both dealers and homeowners
• Process orders expeditiously with complete accuracy on all product lines
• Participate as a team member at all times to facilitate department cohesion
• Technical champion in the department with requirements to focus on sunroom activities.
• Other duties to be assigned
• timeframes
• Communicate and coordinate with internal departments
• Follow-up on all customer interactions in a timely manner
• Effectively match our product offering with the customers' requirements
• Maintain company records to properly record all relevant information
• Handle and resolve all customer complaints
• Direct any unresolved issues to the designated resource
• Evaluate RFQ's and take all actions necessary to respond with a quote in a timely manner
• Perform Inside Sales function by promoting the features and benefits of all Seaway products to both dealers and homeowners
• Process orders expeditiously with complete accuracy on all product lines
• Participate as a team member at all times to facilitate department cohesion
• Technical champion in the department with requirements to focus on sunroom activities
• Other duties to be assigned

Required Knowledge and Experience :

Key Competencies :

Physical Demands :