Customer Service / Dispatch - Plumbing

Csr / Dispatcher (Plumbing)

We are seeking an organized and highly skilled Customer Service Representative / Dispatcher to be the central coordinator for our plumbing operations. This role requires a professional demeanor, exceptional communication skills, and proven expertise in industry-specific software.

Key Responsibilities

I. Customer Service & Booking

• Answer high-volume inbound customer calls, providing a professional and empathetic first point of contact.
• Convert service inquiries into accurately booked jobs using established procedures and plumbing knowledge.
• Communicate appointment windows, manage customer expectations, and conduct follow-up calls for quality control and scheduling maintenance.
• Maintain accurate customer records and job details in the Field Service Management (FSM) software.

II. Dispatch & Logistics

Qualifications & Requirements

Compensation / Pay Rate (Up to) : $18.00 - $20.00 Per Hour