E-Commerce Customer Relations Specialist

Retail E-Commerce Customer Service Associate (Clothing)

PrideStaff is seeking a highly organized and customer-focused Retail E-Commerce Customer Service Associate to manage and expedite online clothing orders for our client. This role is crucial in ensuring a seamless customer experience, from the moment an order is placed until the final delivery.

If you are patient, professional, and adept at managing multiple communication channels, we encourage you to apply!

Key Responsibilities

• Order Fulfillment & Expediting : Efficiently process and expedite online and in-store clothing orders, ensuring accurate and timely fulfillment from initial placement through final delivery.
• Customer Interaction : Manage and resolve customer issues and inquiries across multiple channels, including phone, email, live chat, and social media.
• Issue Resolution : Handle transaction issues, disputes, and delivery inquiries while maintaining a positive relationship with the customer.
• Inventory Coordination : Assist with tracking inventory levels to ensure accurate fulfillment and minimize delays.
• Positive Customer Experience : Maintain a high level of patience and professionalism to build strong customer relationships.

Job Requirements

Benefits

Compensation / Pay Rate (Up to) : $17.00 - $20.00 Per Hour