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Snowsports Desk

Snowsports Desk

Berkshire East Ski ResortCharlemont, MA, USA
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Essential Duties and Responsibilities

  • Provide expert advice regarding snow sport lessons & programs.
  • Know all of the resort's products, prices, hours and availability.
  • Know all discounts, special pricing, or other marketing promotions.
  • Answer phone, retrieve voice messages and return calls.
  • Respond to e-mails directed to snow sports.
  • Handle guest complaints in a professional and diplomatic way.
  • Direct guests & visitors to the appropriate location or staff when required.
  • Make reservations, collect payment, and send confirmations.
  • Check in guests for snow sport lessons.
  • Sell ski related products & services (tickets, rentals, lessons).
  • Process cash, credit & gift card transactions accurately & efficiently.
  • Manage the till, count start cash and prepare nightly deposit bags.
  • Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

  • Skilled in providing excellent customer service.
  • Specialist knowledge of lesson options.
  • Computer savvy, able to quickly learn sales and reservation programs.
  • Excellent interpersonal skills, friendly and helpful disposition.
  • Outstanding communication skills in person and on the phone.
  • Neat and professional appearance; portray a positive company image.
  • Able to count cash and perform simple mathematical functions.

    • Core Competencies

  • Plan & prioritize workload to assure all tasks are done & deadlines are met.
  • Communicate ideas effectively and actively listen to guests & co-workers.
  • Teamwork : Interact with team members effectively put company goals first.

    • Physical Demands

  • Must be able to lift up to 30lbs.
  • Must be able to stand, sit, and work at keyboard for long periods of time.
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    Desk • Charlemont, MA, USA

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