Conference & Event Services Student Manager - Master 1 Undergrad

Conference & Event Services Student Manager - Master 1 Undergrad

Department : Conference Services Management JM

Worker Type : Student (Fixed Term)

Pay Information : For hourly student pay rates, please visit the Student Job Classification page on the Office of Human Resources website. For salaried student positions, contact the department for pay information.

Duration of Appointment : Availability for employment April 1st

• 2025 August 10th 2025. Will evaluate individual applicant availability for pre-summer office work to prepare for summer business. Limited training meetings during late April, early May

Maximum Scheduled Weekly Hours : 40

Job Description Summary : Customer service and conference management position hired to support visiting campus guests of summer camps and conferences. The Conference Services Student Managers report to the Assistant Director for Conferences. Senior Staff will be familiar with all tasks but one particular area may be assigned to further develop an expertise and proficiency.

Job Description : Essential Duties :

1. Customer Experience Management - Providing impeccable customer service to the various hotel guests, summer conference groups, and camp attendees. Ensuring a secure and safe environment for guests. Proactively managing guest experience while they are on campus as well as reacting to issues that arise requiring solutions.

2. Conference Management - Assist with the administrative responsibilities in preparation for check in of our groups. Coordinate services with various campus partners including dining, housing, physical facilities, and university police.

3. Business Management - Gaining proficiency with computer systems, including Iris Coordinator, CS Gold, and Google for daily management of work.

4. Project Management - Complete assigned projects thoroughly, accurately, and with efficiency.

5. Employee Management - Coordinate the activities of conference service assistants in providing service to various conference guests.

Required Knowledge, Skills, and Abilities :

1. Must be enrolled either at Miami University or another University for the coming semester.

2. Driver's License required. Pre-employment Motor Vehicle Use Agreement signed and Hire Right driver approval.

3. Must successfully pass a background check. Selected students will have to pass a fingerprinted state of Ohio background check before hire.

4. Availability for employment April 1st

5. Will evaluate individual applicant availability for pre-summer office work to prepare for summer business.

6. Limited training meetings during late April, early May.

7. Prior customer service or conference experience is preferred.

8. Demonstrated attention to detail, professionalism, dependability, and excellent communication skills. Proven decision-making abilities and self-direction.

9. 30-40 hours per week; shifts will vary in length from 6-8 hours.

10. Hours to include mornings, afternoons, evenings, over nights, and weekends.

Additional Position Information (if applicable) : Required Application Documents : Resume References

Posting Contact Information : Alicia Rizzo rizzoaj@miamioh.edu

Additional Information : A criminal background check may be required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify.

Reasonable Accommodations : Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement : Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

Equal Opportunity / Affirmative Action Statement : Miami University, an Equal Opportunity / Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination, and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex / gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act : As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University's Annual Security & Fire Safety Report at http : / / www.miamioh.edu / campus-safety / annual-report / index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants : Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.