Internal Service Advisor

Serpentini Chevrolet Of Willoughby HillsWilloughby Hills, OH, US

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Job Description

Job Summary :

We are seeking a highly motivated and dedicated individual to join our team as an Internal Service Advisor at Serpentini Chevrolet of Willoughby Hills. This is a full-time position in the auto industry that requires exceptional customer service skills. As anInternal Service Advisor, you will serve as the primary point of contact for our used car department and assist them with scheduling and coordinating all in stock preowned vehicle service needs. Your primary focus will be on providing outstanding customer service and ensuring the highest level of satisfaction for our customers and used car department.

Compensation & Benefits :

Competitive salary based on experience and skills
Comprehensive benefits package including health, dental, and vision insurance
Paid time off and vacation days
Ongoing training and development opportunities
Employee discounts on vehicle purchases, parts, and services

Responsibilities :

Serve as the primary point of contact for our used car department, both in person and over the phone

Schedule and coordinate appointments for vehicle maintenance and repairs

Greet customers and gather necessary information about their vehicle concerns

Provide accurate and timely estimates for services and repairs

Communicate with used car department throughout the service process, providing updates and recommendations as needed

Track repairs and maintenance services to ensure timely completion

Collect payment from customers and process transactions accurately

Maintain a strong knowledge of our vehicles, services, and promotions to best assist the used car department

Assist with maintaining a clean and organized service center

Handle customer and used car department complaints and find appropriate resolutions

Collaborate with our service technicians to ensure quality and timely service for our used car department

Strive to achieve customer satisfaction and retention goals

Requirements :

High school diploma or equivalent required; associate or bachelor's degree preferred

Previous customer service experience, preferably in the automotive industry

Exceptional communication and interpersonal skills

Strong organization and time-management abilities

Ability to thrive in a fast-paced, team-oriented environment

Basic knowledge of automotive maintenance and repairs

Proficient in computer usage and ability to navigate various software systems

Must have a valid driver's license and clean driving record

EEOC Statement :

Serpentini Chevrolet of Willoughby Hills is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual backgrounds and characteristics.

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Service Advisor • Willoughby Hills, OH, US