Supervisor - Claims Administration

Supervisor - Claims Administration

Leads the internal claims collections function under the direction of the Manager Claims, with a strong emphasis on the recovery and collection of outstanding damage claims. Under the direction of the Manager Claims, responsible for overseeing the accuracy and performance of the damage-claim receivable database, conducting audits, and driving process improvements to maximize recovery efforts. This position serves as the link between frontline claims and collections / recovery staff and the Manager, Claims, escalating issues when necessary and reporting on team performance.

Upholds the safety compliance standards inherent in PSE's operating and / or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and builds effective teams :
• Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
• Sets clear expectations and holds employees accountable for performance as well as safety goals / targets where applicable.
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
• Challenges and inspires employees to achieve business results.
• Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
• Conducts and ensures the completion of performance reviews and development plans.
• Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer, and safety results.
• Leads efforts to recover outstanding damage claims by collaborating on effective billing, tracking, and collection strategies.
• Monitors and audits claim packages to ensure completeness and accuracy, supporting timely recovery.
• Assigns and manages claims referred to collection agencies and legal teams for recovery.
• Maintains and analyzes databases to support damage-claim billing and recovery processes.
• Promotes a culture of continuous improvement and safety through regular team development activities and performance feedback.
• Collaborates with interested, affected, or relevant parties to ensure timely and accurate invoicing and claim resolution.
• Monitors and manages workload to optimize staff utilization.
• Supports key financial metrics and ensure accuracy of department dashboards.
• Hybrid schedule based out of Bellevue, WA.
• Performs other duties as assigned.

Minimum Qualifications

Desired Qualifications

Additional Information

At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

The pay range for this position is $83,600.00 - $202,200.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page.

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.