Switchboard Operator - PRN

Job Description

Job Description

POSITION SUMMARY :

Under the direction of the Lead Switchboard Operator of the Communications Department, the Switchboard Operator is responsible for ensuring the answering of all inbound and operator telephone calls in a timely manner. The Communications Operator is responsible for : paging and emergency communications (e.g. code blue, fire, etc.). Participates in activities to assure that customer satisfaction results are consistently maintained. Demonstrates effective communication and public relations skills.

SHIFT DETAILS :

PRN

RESPONSIBILITES :

• To operate the switchboard in a kind and courteous way and timely manner.
• Take messages and deliver to proper place as quickly as possible.
• Understand all emergency procedures including codes, Fire Drills, Disaster Drill, Bomb Threats & Infant Abduction Drills.
• Must be able to retain composure in stressful situations.
• To handle all in-coming & outgoing calls in a timely manner.
• Know how to use the flash system & how to put out pages and digital and voice messages on pagers.
• Know all emergency procedures & who to call.
• Know where to look for information.
• Help at whatever task is assigned to you at the board.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

Work Experience :

• Three to five years experience in a PBX operator position. Prefer experience in large hospital environment.
• Other certification requirements as defined by the certification policy.

Education & Training :

• High school diploma or equivalent.

Skills :

• Technical, critical thinking and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patients and families.
• Ability to prioritize work with minimal supervision, in order to independently carry out the duties of the position.
• Able to communicate effectively in English, both verbally and in writing.
• Basic computer knowledge and general hospital operational knowledge.
• Familiarity with computer based systems and general hospital operational knowledge.

Houston's oldest hospital is GROWING!

Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.

Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.

Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.

Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.