Tire Shop Manager (TCM)

Position Title : Truck Care General Manager

Reports To : General Manager

Supervisory Role : Yes

Department : Operations

Job Status : Exempt, Full-Time

Date : 01 / 25 / 2017

JOB DESCRIPTION

OBJECTIVE OF THE POSITION :

Truck Care General Managers are responsible for providing exceptional training, creating a safe work environment, obtaining financial objectives, and ensure our Travel Centers are well maintained through proper facility maintenance routines. Truck Care General Managers oversee and provide

direction to all positions in the truck care facility. A Truck Care General Manager will ensure our customer needs are met through light mechanical work, proper road call procedures, oil changes, and tire services.

ESSENTIAL FUNCTIONS :

• Provide exceptional customer service and verify that all employees of the location are doing the same.
• Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner.
• Effectively manage employee turnover and retention. Recruit, hire, train, evaluate, and coach employees.
• Make personnel changes as necessary.
• Ensure all new team members are following 45-day training and inputting new employee data in Talent
• Stop immediately upon hire.
• Utilize the Talent Stop computer based training and other necessary training tools to verify that training is complete and consistent.
• Address employee issues in an appropriate and timely manner. Utilize the progressive discipline policy to manage employee issues. Collaborate with the local District Manager as necessary to manage employee issues.
• Oversee labor management and effective scheduling.
• Delegate tasks as needed and follow-up with employees to ensure that tasks are being completed.
• Responsible for checking task lists throughout the day and ensuring all tasks lists in truck care are completed.
• Accurately invoicing and processing payment for services performed.
• Ensure all write ups are complete for services provided by team members.
• Operate a company vehicle to perform roadside tire and mechanical repairs.
• Keep the truck care and travel center facilities clean, organized, and secure.
• Update HAZCOM Manual and Safety Data sheets.
• Maintain personal grooming standards.
• Maintain a safe facility and use safety first practices to remain accident-free.

EDUCATION, EXPERIENCE, CERTIFICATIONS AND REQUIREMENTS :

Education :

Experience :

Requirements :

SKILLS AND PHYSICAL DEMANDS :

Skills :

Typical Physical Demands :

BACKGROUND CHECKS : All offers of employment may be conditioned on receipt of a background check report and / or drug screen that is acceptable to Love’s.

WORK ENVIRONMENT : While performing the duties of this job, the employee is frequently exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment and can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste.

TRAVEL REQUIREMENTS : Travel maybe required for this position.

EEO STATEMENT : Love’s Travel Stops Inc. and Its Affiliates provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, national origin, disability, or genetics. In addition to federal law requirements, the Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy

applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EMPLOYEE / REFERENCE COPY – ELECTRONIC SIGNATURE COLLECTED ON

ACKNOWLEDGEMENT OF RECEIPT FORM DURING EMPLOYEE ONBOARDING

PLEASE CONTACT YOUR MANAGER FOR ADDITIONAL DETAILS.