VMI Specialist

Customer Service Representative

Serve as key contact and liaison for customers to ensure total customer satisfaction.

Work Shift and Hours : Monday - Friday, 6 : 00am - 3 : 00pm

Compensation Details : The expected pay rate for this position is starting at $18.00 per hour depending on experience.

Additional Information : Steel-toed boots that cover the ankle bone are required.

Typical Functions :

• Take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs.
• Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance.
• Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements / levels, and take steps to maintain correct balance of merchandise.
• May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customers orders are delivered to meet customer expectations.
• Update knowledge of products through self-study and attending product training classes.

Minimum Qualifications :

Why should you join Shepherd Electrical Supply?

At Shepherd Electric Supply, excellence in service, pricing, and products has been our mission since 1892. As the oldest wholesale electrical distributor in the Baltimore / Washington area, we take pride in our exceptional customer service and extensive inventory. We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry. Join our team and be a part of our legacy!

Equal Opportunity Employer / Vet / Disabled