Configuration Technician

Configuration Technician

Position Overview :

The Configuration Technician is responsible for performing the pre-configuration of equipment prior to shipment to customers. The pre-configuration is to be performed in a quality and consistent manner in accordance with documented instructions. Equipment pre-configuration shall also be validated to ensure the proper functioning of the equipment prior to shipment.

This position is an entry level role with opportunities for advancement in the IT industry.

Key Tasks and Responsibilities :

• Follow specific written work instructions to efficiently provision and configure IT devices and otherwise prepare for device deployment based on customer requirements.
• Basic kitting of equipment based on customer requirements.
• Unbox, re-box and process equipment for shipping.
• Clean, test, and inspect IT devices.
• Escalate technical or other issues to your immediate supervisor.
• Participate in internal departmental and project meetings.
• Offer suggestions on improving processes and efficiencies.
• Other duties as assigned.

Key Outcomes of the Position :

Skills and Attributes Required :

Qualifications :

This is a hands-on entry-level position that will provide MCPc a dedicated individual to support team workload. While existing technical certifications are preferred, they are not required. The individual will be expected to pursue the appropriate certifications as detailed by immediate supervisor within the first year of employment.

Experience and Educational Requirement :

Physical Requirements :

The Configuration Center Technician Associate position involves lifting (up to 60 lbs.), carrying, standing, bending, transporting IT equipment 50% of the time. The position also involves the occasional use of basic tools (screwdriver), cleaning solutions, tear down and rebuild of IT components. Finally, the ability to type, work from a computer monitor, communication (written and verbal) and read basic work instructions are a requirements.