Customer Relations Coordinator

Cennox wants all employees to feel valued, appreciated, and free to be who they are at work.

Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

Therefore, everyone is encouraged to apply for employment with Cennox.

Cennox is currently seeking a remote-based  Customer Relations Coordinator  to support internal partners and external customers.

This role is responsible for ensuring the quality of the work we do for our customers, as well as the completion of all necessary documentation and additional requirements in a timely manner.

This full-time position offers vacation, insurance and 401k benefits, and the chance to become part of a rapidly growing company.

Position Summary :

• This role serves as a support role for internal partners and external customers.  This position will ensure the needs and requirements of the customer are properly communicated to the operations team.
• In this role, you should be able to work independently, take initiative, and be comfortable in a customer-facing role.
• You will need to possess excellent phone presence, verbal, and written communication skills.
• The CRC will assist in various administrative, process improvement, and strategic planning duties.
• The CRC will ensure special contract work is completed to the expected level of quality.
• This includes the successful and timely completion of all necessary documentation and the meeting of any additional requirements.
• Customer Relations is integrated during the initial set up of customer onboarding and is then responsible for the coordination of regularly scheduled services and additional communication as needed.
• In this role, understanding the importance of meeting deadlines is particularly important and, of course, enjoying being part of a team is crucial!

Duties and Responsibilities :

Assist in customer onboarding process, including the organization and data entry in customer database Review customer Master Service Agreements (MSA) / contracts, Scope of Work (SOW), Service Level Agreements (SLA) and associated documents to ensure agreements are being followed and expectations are being met Performs other duties as assigned Skills and Requirements :