Accounts Receivable Specialist

Accounts Receivable Collections Specialist

We are a fast-paced, customer-focused retail company headquartered in White Plains, NY. We pride ourselves on delivering exceptional products and service to our B2B and B2C clients. As we continue to grow, we are seeking an experienced Accounts Receivable Collections Specialist to support our finance team on a contract basis.

Position Summary

The Accounts Receivable Collections Specialist will be responsible for managing and executing the collections process for our B2B customer accounts. The ideal candidate will have strong communication skills, a proactive approach to collections, and proven experience working with commercial clients in a retail or product-based environment.

Key Responsibilities

• Manage a portfolio of B2B accounts to ensure timely collection of outstanding receivables.
• Contact customers via phone, email, and other channels to follow up on overdue invoices and resolve payment issues.
• Monitor aging reports and escalate delinquent accounts as needed.
• Work closely with sales, customer service, and finance teams to resolve billing discrepancies or disputes.
• Maintain accurate records of customer communications, payment commitments, and collection efforts.
• Assist in month-end close processes related to accounts receivable.
• Recommend accounts for credit hold or third-party collections based on internal policies.
• Ensure compliance with company credit and collections policies.

Requirements

Qualifications

3+ years of experience in B2B accounts receivable and collections, preferably in a retail or consumer goods environment.

Strong understanding of the collections process, credit terms, and AR best practices.

Proficient in Microsoft Excel and accounting software (experience with ERP systems like NetSuite, SAP, or QuickBooks is a plus).

Excellent communication, negotiation, and interpersonal skills.

Detail-oriented with strong organizational and time management abilities.

Ability to work independently and manage multiple priorities in a deadline-driven environment.

Preferred

Experience working in a retail or wholesale distribution company.

Familiarity with chargebacks, deductions, or retailer compliance processes.