Client Experience Director – Healthcare Client

Client Experience Director - Healthcare Client

A successful Director is a trusted advisor. This person understands their client’s business and is as passionate about it as if it was their own. They connect it with their own brand of marketing expertise and share thoughtful, strategic POVs. They are the client’s “first phone call.” As a trusted advisor, this person brings their deep healthcare knowledge to the Barkley team to set priorities, inspire, and identify areas of success. Seen as a respected leader, this person proactively manages the right team to deliver the work while looking forward to identify fresh opportunities for organic growth against the whole brand spectrum.

This leader will report to the VP, Client Experience, and lead a team of BarkleyOKRP team members to deliver Whole Brand ideas that drive business. This person, independently, plays a significant role in paving the conditions for brave ideas.

This role leads some of BarkleyOKRP’s most important healthcare clients and is on a fast track to Vice President. This Director brings an entrepreneurial mindset — confident that with thoughtful planning, strong relationships, and a passion for the industry, ambitious goals can be achieved.

This leader is experienced in driving organic growth across large, enterprise clients with multiple lines of business. They are adept at balancing executives with competing priorities, bringing clarity and strategy that align stakeholders around shared outcomes. They are the client’s “first phone call.”

Known for building deep, trusted relationships, the Director guides clients beyond the day-to-day, fostering long-term partnerships where tough conversations lead to stronger results. They immerse themselves in understanding every facet of a client’s business and the consumers who rely on it. With a passion for strategy, storytelling, and detail, they set the vision in the room and inspire confidence at every level.

This role is ideal for :

• A client experience or account director with a history of leading strategic projects and marketing programs in addition to advertising
• A self-directed, operational leader – a “do-er” as well as a thinker / manager

Responsibilities :

CLIENT : Independent management and foresight across Client needs & business problems

CREATIVE : Anticipate & create conditions for whole brand thinking across the whole account. Promote the work. Manage resourcing and open financial doors for the work and the team

COLLABORATION : Proactive team lead & problem solver for the Whole Brand. Manage clients with a clear POV that brings focus, clarity, & growth to the team / work. Leads business financials / resourcing / scoping

Qualifications :

BarkleyOKRP’s Commitment to Diversity & Inclusion

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