Packaged Gases Customer Service Representative - Waco, TX

Position Summary -

CUSTOMER SERVICE REPRESENTATIVE

Manages sales campaigns with the intent of either scheduling appointments for

sales to improve sales productivity or by gaining business via direct

quote / follow up. Assesses customer satisfaction with MTG products and services

via conducting surveys and provides insights for addressing customer concerns.

Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer

Service.

Position Accountabilities

Place outbound calls with the prime purpose of scheduling appointments for

sales with new or existing customers, notifying sales of committed appointment

times and then following up with a courtesy call to determine customer

satisfaction / needs.

Provides quotes or completes the sale, if campaign appropriate to directly gain

new business.

Probes and identifies problematic situations / opportunities that could protect

or yield new business for MTG and communicates the information to the

appropriate function for follow up.

Restocks store merchandise as needed. Arranges stock on shelves or racks in sales

area and keeps merchandise in order. Marks or tickets merchandise.

Manages requests for products, price and technical information.

Assist in warehouse in shipping & receiving, inventory stocking, cleaning,

labeling, or other tasks.

Maintains showroom cleanliness by procedures set forth by management.

Identifies sources of leads and manages the pre-qualification process in

collaboration with sales and corporate marketing.

Tracks result of outbound campaign efforts.

Backs up inbound customer service, as needed.

Comply with all DOT and OSHA regulations.

Ensure all safety rules are strictly observed.

Perform other projects and duties as assigned.

Qualifications

• High School Graduate with diploma and / or prior experience in outbound

calling / inside sales, outside sales or marketing desirable.

relationships

explaining information to customers and employees.

numbers, common fractions, and decimals.

Outlook E-mail).

Physical Demands :

Stationary Position - Frequently

Move / Traverse - Frequently

Stationary Position / Seated - Occasionally

Transport / Lifting - Occasionally

Transport / Carrying - Occasionally

Exerting Force / Pushing - Occasionally

Exerting Force / Pulling - Occasionally

Position Self / Stooping - Occasionally

Position Self / Kneeling - Occasionally

Reaching - Frequently

Handling - Frequently

Communicate / Talking - Constantly

Communicate / Hearing - Constantly

Repetitive Motions- Occasionally

Coordination -Frequently

Matheson is an Equal Opportunity Employer that complies with the laws and

regulations set forth under EEOC. All qualified applicants will receive

consideration for employment without regard to race, color, religion, sex,

sexual orientation, gender identity, national origin, disability or protected

veteran status. EOE AA M / F / VET / Disability

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