Customer Service Representative CSR

Job Description

Job Description

Customer Service Representative (CSR) – Tom Drexler Plumbing, Heating, Air & Electric

Location : Louisville, KY 40218 - This is an ON-SITE POSITION

Work Type : Full-Time

Schedule : There are three schedules we are looking to fill :

Monday - Friday 9 AM - 6 PM with a Saturday Rotation

Monday - Friday 8 AM - 5 PM with a Saturday Rotation

Tuesday - Saturday 8 AM - 5 PM ( Sunday & Monday as Days Off weekly)

Compensation : $16–$19 per hour

Reports To : Customer Service Manager

About Tom Drexler Plumbing, Heating, Air & Electric

For more than 30 years, Tom Drexler Plumbing, Heating, Air & Electric has been Louisville’s trusted name in residential services. We’ve built our reputation on exceptional customer care, honest business practices, and a commitment to developing long-term careers for our employees. We are a performance-driven company where your contributions directly impact our success.

Why Join Our Team?

• Weekly pay
• Full Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Paid Holidays
• Company-paid Life Insurance, Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement—promotion from within encouraged
• Supportive, team-oriented company culture

What You’ll Do

What We’re Looking For

Required :

Preferred :

Tom Drexler Plumbing, Air & Electric is looking for a top-quality, enthusiastic individual with excellent communication and customer service skills to join our Team in Louisville, KY.

This is a Full Time, Hourly position, working on-site in our Louisville KY Branch location

Must have solid Admin / Computer skills, a great Customer Service focus, Sales experience helpful.

Thorough knowledge of spreadsheet and word-processing software - MS Office / MS 365 - EXCEL, Teams, Outlook, Word etc

Comfortable sitting for extended periods, standing, and operating a computer

Pre-Employment Requirements

All employment offers are contingent upon successful completion of a criminal background check and drug screening, conducted in compliance with applicable laws and regulations.

Disclaimer

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Tom Drexler Plumbing, Heating, Air & Electric is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees.