Customer Retention Representative
VirtualVocationsKansas City, Kansas, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Member Resolution Representative - 100% Remote.
Key Responsibilities
Responds to escalated customer service issues and cancellation requests
Addresses customer requests to cancel service and seeks to resolve dissatisfaction
Communicates and reinforces the value and benefits of products and services to customers
Required Qualifications
High school diploma or GED required
3+ years of customer service experience and / or training required
Must have internet access with minimum 4.6Mbps upload / download speeds
Knowledge of policies and procedures
Computer skills (Microsoft Word, Excel, Outlook)
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Customer Retention Representative • Kansas City, Kansas, United States
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