Bilingual Centralized Scheduler

Job Description

Job Description

Description :

Valley Healthcare System, Inc. has proudly served the Chattahoochee Valley region since August 1994. From our humble beginnings, we have grown to provide comprehensive medical, dental, behavioral health, outreach, and pharmacy services for individuals and families across our diverse communities.

We are seeking a Bilingual Centralized Scheduler to join our dynamic team. This is a full-time, on-site role primarily based in Columbus, GA, with occasional support for our Talbotton and Fortson locations. Fluency in both English and Spanish is required.

Position Summary

The Centralized Scheduler is responsible for managing and coordinating patient appointments across multiple healthcare services. This role involves a high volume of patient phone communication, requiring excellent customer service, attention to detail, and professionalism. The ability to communicate effectively with Spanish-speaking patients is essential to ensure equitable access to care.

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments according to departmental guidelines and templates.
• Confirm patient appointments and communicate all necessary details clearly.
• Manage a high volume of inbound calls, assisting patients with scheduling requests, inquiries, and general information.
• Retrieve and respond to voicemails in a timely manner.
• Create and route telephone encounters to the correct department or provider.
• Maintain effective communication with providers, clinical staff, and community partners.
• Perform clerical tasks including data entry, faxing, scanning, and updating patient records.
• Support other administrative functions as assigned by the supervisor.

Requirements :

Schedule & Compensation

Benefits

Compliance & Confidentiality

Physical Requirements

Evaluation

Performance will be evaluated on an ongoing basis by the Business Manager in accordance with Valley Healthcare System policies, including quality of work, professionalism, and adherence to responsibilities.

At Valley Healthcare System, we are committed to providing quality, accessible, and compassionate care. If you are a motivated, bilingual professional looking for a rewarding career where your contributions truly make a difference, we encourage you to apply.

Valley Healthcare System, Inc. is an Equal Opportunity Employer.