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Wellness Studio Front Desk & Member Experience Associate
Wellness Studio Front Desk & Member Experience AssociateMindFuel Method • Pittsburgh, PA, US
Wellness Studio Front Desk & Member Experience Associate

Wellness Studio Front Desk & Member Experience Associate

MindFuel Method • Pittsburgh, PA, US
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Job Description

Job Description

Wellness Studio Front Desk & Member Experience Associate

Join a growing wellness studio in the heart of Pittsburgh’s Strip District, blending contrast therapy, breathwork, and community. This role combines front desk hospitality, sales support, and studio operations to deliver an unforgettable MindFuel experience for every guest.

Overview

As a Front Desk & Member Experience Associate, you’re the first face guests see and the energy they remember. We’re seeking outgoing, reliable, and emotionally intelligent individuals who thrive in a team-first environment and care deeply about creating connection through wellness.

What You’ll Do

  • Welcome every guest with warmth, presence, and professionalism
  • Manage bookings, memberships, and retail transactions.
  • Respond quickly and thoughtfully to inquiries via phone, email, and texts.
  • Maintain a clean, organized, and inviting environment — resetting the studio between sessions and handling opening / closing duties with care.
  • Support session transitions, helping guests move smoothly, and ensuring all safety and hygiene protocols are upheld.
  • Build genuine relationships with members by learning names, remembering details, and showing up consistently with empathy and enthusiasm.
  • Confidently guide guests through membership and retail options, helping them find what best supports their wellness journey.
  • Notice and respond to studio needs proactively, staying one step ahead to keep things flowing behind the scenes.

Collaborate with your team to ensure every guest feels supported — jumping in wherever needed with a can-do, community-first mindset.

  • Provide feedback to leadership about guest needs, studio improvements, or operational updates — your insight helps us grow and evolve.

    • Who You Are

  • Aligned with MindFuel’s core values : Growth, Vitality, and Community.
  • Genuinely people-focused — showing empathy, kindness, and patience in every interaction.
  • Self-motivated and growth-oriented, with a personal commitment to learning and development.
  • Outgoing, friendly, and emotionally intelligent, with a natural ability to connect with others.
  • Reliable and punctual, with strong organizational skills and a team-first mentality.
  • Thrives in a fast-paced environment — communicates clearly, multitasks with ease, and adapts quickly.
  • Comfortable using technology; experience with Mariana Tek or similar client management software is a plus.
  • Previous experience in customer service, wellness, or front desk operations is preferred.
  • Passionate about wellness, mindfulness, and helping others feel their best.

    • Schedule Expectations & Seeking

  • Must be available to work at least 2 core scheduled shifts per week on a consistent basis.
  • Flexibility to pick up additional shifts as needed to support studio operations and team coverage.
  • Availability for weekend, morning, midday, and evening shifts is required — our busiest times are when our community gathers most.
  • Core schedule shifts are assigned quarterly, with opportunities to adjust based on performance and studio needs.
  • Reliability and punctuality are essential — the team and community depend on you showing up ready to lead the vibe.

    • Physical Requirements

  • Able to stand, walk, and move throughout the studio for extended periods (up to 8 hours).
  • Comfortable lifting, carrying, or moving items up to 25 lbs (such as laundry, equipment, or supply boxes).
  • Capable of bending, kneeling, climbing stairs, and reaching overhead as part of regular cleaning and studio reset duties.
  • Able to work in environments with varying temperatures — including high heat (sauna) and cold, wet areas (plunge).
  • Comfortable performing active cleaning and maintenance tasks, with occasional fast-paced transitions during peak hours.

    • Compensation & Perks

  • $16 / hour, with opportunities for growth based on performance and expanded responsibilities.
  • Complimentary unlimited standby membership (valued at $299 / month) — enjoy full access to sauna, cold plunge, and breathwork sessions when space is available.
  • Free access to select workshops and events, supporting your personal wellness and professional development.
  • Opportunities to earn performance-based bonuses and guest passes through special incentives and recognition programs.
  • Direct collaboration with MindFuel’s Founders and leadership team for hands-on mentorship and growth.
  • Fun, inclusive team events that foster connection, celebration, and community.
  • The opportunity to be part of a purpose-driven small business with a big vision, a growing community, and a whole lot of heart.

    • Ready to grow with a team that’s redefining wellness in Pittsburgh?

    Apply today and be part of building a community rooted in contrast therapy, breathwork, and authentic connection.

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    Front Desk • Pittsburgh, PA, US

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