VP, Product-Member Experience

VP Product Member Experience

Reporting to the Chief Product Officer, the VP Product Member Experience will work directly with cross-functional leadership (GM, CPO, CMO, etc) to plan and prioritize the business unit's future objectives to achieve business growth, quality and efficiency. The VP will be responsible for defining and delivering Member Experience solutions for Payer customers, ensuring execution of strategic product initiatives, and collaborating with other business units, senior leaders, and cross functional departments to drive value through products for customers. The VP Product Member Experience will play a pivotal role in the development of the Payer Business Strategy and Product Strategy. This role will focus on accelerating revenue growth through proactive identification, development and execution of initiatives leveraging knowledge of the company, business unit strategy, markets, and end users. This person will serve as a key subject-matter expert and work closely with the company's marketing, product, engineering, research, advisory, delivery, sales, and other cross functional departments. This person will work closely with the General Manager to establish the necessary business metrics and analytics to effectively manage the business. The ideal candidate will have experience working with internal and external executives to develop and execute growth-focused projects including go-to-market strategies, business case development, and product packaging. The candidate will also have extensive experience managing a business or portfolio of products balancing product portfolio prioritization to achieve overall business growth goals. Additionally, the ideal candidate will leverage deep Payer experience and expertise around measurement and improvement of member experience for regulatory (HOS, Medicare CAHPS, HEDIS CAHPS and QHP Enrollee Survey) and non-regulatory programs (Behavior Health, Provider Satisfaction, Member Journey Continuous Listening, etc).

Duties and Responsibilities

• Partner with GM and Payer leadership team, engineering and cross business unit VPs to accelerate advancement of Payer business including product, delivery, growth, and strategy.
• Serve as a subject-matter expert for regulatory (HOS, Medicare CAHPS, HEDIS CAHPS and QHP Enrollee Survey) and non-regulatory (Behavior Health, Provider Satisfaction, Member Journey Continuous Listening, etc) programs to optimize the Payer solutions, product roadmaps, and delivery model.
• This includes handling inquiries, developing content, and dissemination of communications including major product releases and enhancements.
• Facilitate connection and communication between sales leaders and Product for customer implementations and sales.
• Develop strategies for growth - Work directly with the business unit's General Manager and other leadership personnel to define strategies and priorities for market growth, revenue increases, and product expansion in existing clients.
• This includes quarterly Payer strategic planning and prioritization processes to ensure alignment across the business unit leaders and PGForsta.
• Solve problems and accelerate decision making - includes leading cross functional teams, easing communications, and uniting people across the organization to keep Payer priority projects moving forward.
• This person will be the right hand of the CPO and GM to drive success for the Member Experience Business Unit.
• Continuously scan the organization, market and competitors to identify most pressing, unmet needs for the business unit including competitive pressures and differentiation.
• Utilize market knowledge, research and expertise to develop build-buy decisions for product development and innovation.
• Work closely with marketing, sales, and product leadership to achieve growth targets.
• This includes supporting the development of product strategies, adherence to PDLC, creation of go-to-market plans and support of client go-lives.
• Partner with Finance and other departments to support the analytics and reporting necessary to run the business and achieve the strategic plan.
• Deliver timely updates and identify key roadblocks and mitigation on initiatives under the Vice President's management.

Qualifications

Performance Skills / Competencies :

Don't meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs :

Press Ganey Associates LLC is an Equal Employment Opportunity / Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $175,000-$250,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.