Consumer Relations Coordinator

Job Description

Job Description

Celsius, based in Boca Raton, FL, is a global consumer packaged goods company with a proprietary, clinically proven formula for its master brand CELSIUS® , a lifestyle energy drink brand born in fitness and a pioneer in the rapidly growing energy category. Celsius Holdings, Inc. also includes Alani Nu , a premium active nutrition and better-for-you brand, further expanding our reach across the health and wellness space.

At Celsius, we pride ourselves in providing our employees with a culture and atmosphere of inclusiveness that challenges individuals to be thought leaders, innovators, and game changers—as every employee is an owner of the CELSIUS® brand upon joining the organization.

Ready to energize your career? Join a team that’s pushing boundaries and redefining what it means to LIVE FIT.

Acting as a trusted advisor to the business, you will provide high-quality service to potential and existing clients, while promoting and protecting the CELSIUS brand. You will be tracking all points of customer engagement, addressing customer inquiries, and identifying ways to improve our service. In addition, you will be assisting Celsius’ Executive Support, who oversees employee operations to ensure the office is running smoothly.

This is an on-site, full-time position at the CELSIUS HQ in Boca Raton, Florida.

Requirements

• Ability to work within deadlines, learn new processes quickly, work effectively with a team and adapt to constantly evolving work responsibilities.
• Excellent and accurate verbal and written communication skills.
• Beverage Industry Experience.
• At least 2 years’ experience in a Customer Service role.
• Ability to listen to each consumer attentively and use the information provided by the company to tailor responses / actions to meet the consumer’s specific needs.
• Ability to react effectively and calmly in emergencies.
• Technical savvy in related computer applications (Excel; Pivot Tables, Extracting Data)
• Bachelor’s degree preferred.
• Exceptional organizational skills to handle the high volume of inquiries.
• Ability to effectively communicate in a professional and constructive manner internally and with customers.

PHYSICAL REQUIREMENTS :

Key Responsibilities

Benefits

The base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Celsius is a total rewards company. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans).

Celsius Holdings, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. We believe strongly in fostering a safe, fair and respectful work environment. If you need assistance and / or a reasonable accommodation due to a disability during the application process, please reach out to careers@celsius.com.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.