Service Manager

Job Description

Oath Services is recruiting on behalf of the client, Westside Appliance Repair.

Location : Des Moines, IA (Relocation Preferred) | Remote Possible for Right Fit

Salary : $70,000 + bonus | Full Benefits | 401(k)

Westside Appliance Repair seeks a calm, confident problem-solver who thrives on structure, coaching teams, and fixing what’s broken, on the job and in process. The company is looking for an experienced Service Manager to lead the service team with clarity, purpose, and grit.

Westside Appliance Repair in Central Iowa seeks a qualified candidate who brings leadership, logic, and a whole lot of heart to this role. The Service Manager will oversee service operations, customer resolutions, team training, and process improvement for a fast-paced and high-volume appliance repair service company.

Why Work With Westside Appliance Repair?

Westside Appliance Repair is a locally owned and growing appliance repair company with a strong reputation across Iowa. The company has been in business more than 80 years and is the trusted service company in central Iowa. The team of 15+ technicians, parts specialists, and office staff works hard and has fun doing it. The company takes pride in providing trustworthy service and smart solutions to customers and each other.

Key Responsibilities :

Oversee daily service operations and scheduling

Handle escalated customer calls and resolve issues with empathy and clarity

Lead, train, and support a team of technicians and office staff

Facilitate bi-weekly technician meetings and ongoing training

Provide parts research support and help troubleshoot tricky repairs

Collaborate with management team on strategy, marketing, and logistics

Organize and lead internal meetings to keep communication flowing

Develop, document, and implement service procedures and standards

Identify performance issues, conduct appraisals, and coach for improvement

Maintain strong relationships with manufacturers and vendors

Requirements

10+ years of experience in appliance repair, operations, or service industry management

Calm under pressure, with strong problem-solving and people skills

Strong communicator who uses words thoughtfully and tactfully

Extremely organized, good with numbers, and confident using modern apps / software

Experience guiding different personality types, resolving conflict, and building team trust

Willing to "go on the truck" for technician ride-alongs (or at least understand how they think)

Clear thinker and decision-maker who can balance process with compassion

• Excellent working knowledge of Rossware ServiceDesk software

Bonus if the candidate has worked with systems like Service Desk, Google Sheets, or similar tools

Benefits

If you are a service-minded leader ready to elevate a great team and support a thriving local business, Westside Appliance Repair wants to hear from you.

Apply now and include a short note about why this role speaks to the candidate.

Requirements

Experience : 2+ Years of Residential Appliance eRepair Experience Certifications : EPA Universal Certification preferred (required for sealed system repairs, training provided for Trainees). Technical Skills : Proficiency in diagnosing and repairing appliances using multimeters, schematics, and tools; knowledge of electrical, plumbing, and HVAC systems. Customer Service : Strong communication skills to explain repairs and manage client expectations, with a proven ability to handle frustrated customers. Organizational Skills : Ability to manage high call volumes, coordinate parts, and optimize routes. Adaptability : Willingness to learn Lake’s processes, and new technologies (e.g., smart appliances). Teamwork : Enthusiasm for team collaboration and community involvement (e.g., volunteering). Other : Valid driver’s license, ability to pass background checks and drug screening. Preferred Skills Sealed system repair experience (e.g., compressors, evaporators). Mentoring or supervisory experience (valued for Full-Line Technicians). Familiarity with Whirlpool, Samsung, LG appliances and warranty work. Experience with tablet-based dispatching and remote operations.