Principal Product Manager-Tech, NA AMZL Supply Chain

Principal Product Manager-Tech

Amazon is looking for a Principal Product Manager-Tech to help develop Science-Tech Products for NA AMZL Supply Chain organization within the Execution and Planning Science (EPS) team. This role will be critical in implementing AI-driven transformation of supply chain planning processes, particularly focusing on UTR labor planning initiatives targeting implementation from 2025-2027, including the Associate Capacity Service (ACS) for capacity predictions and Continuous Associate Insight Survey (CAIS) for systematic labor preference capture. This Product Manager will work cross-functionally with multiple business stakeholders, technology and Science teams and work with a team of talented scientists and SDEs to develop and implement AI agent-based solutions in the growing GenAI and Large Language Model (LLM) space that is business critical to keep innovating. The role involves creating and managing a system of specialized AI agents including Input Management, Analytics, Explainability, What-If, and Risk Management capabilities to transform manual planning processes into intelligent, automated workflows. You will craft a business strategy, feature set, and roadmap that will enable planners to efficiently manage significantly larger site portfolios while enhancing decision quality through data-driven insights. Your focus will be on Science-Tech services that automate routine operational tasks while maintaining human oversight for critical decisions, driving substantial improvements in planning efficiency through intelligent scenario evaluation and selection.

Key job responsibilities include :

• Working cross-functionally with multiple business stakeholders and technology teams to deliver a labor planning product that is business critical for supporting network growth and program expansion in Amazon's increasingly complex last mile operations.
• Driving alignment across business / tech leaders on critical problems and solutions within the labor planning space.
• Deep diving current state processes and systems, understanding operational challenges within those processes and systems, collaborating cross-functionally to brainstorm and drive the right solution for the business.
• Working closely with Operations, HR, and Labor Planning teams as they onboard to new flexible labor planning products.
• Collaborating with cross-functional partners to understand pain points and prioritize projects, initiatives, and product solutions.
• Collaborating regularly and independently with tech teams to define customer acceptance criteria, test new features and drive the roll-out and adoption by business.
• Making trade-off decisions with the tech team regarding features and priorities within the roadmap based on impact and speed to market.
• Defining business requirements with tech teams.
• Owning field and stakeholder communication, trainings, running pilots, system troubleshooting and resolution, etc.
• Innovating on behalf of our customers.
• Managing the product life cycle from strategic planning to tactical execution.
• Defining the feature sets, business requirements, measures of success, and roadmap for your products.
• Prioritizing engineering and science work while balancing the requirements of customers and stakeholders.
• Evangelizing the product both internally and externally.
• Working with key stakeholders in the company to identify and drive product solutions to support sales, account management, operations, and customer support.
• Defining product requirements based on an intimate knowledge of the customer and technology.
• Establishing product goals and reviewing success metrics to achieve commercial success.