Director of Client Success

A company is looking for a Director of Client Success.

Key Responsibilities

Ensure client service and experience excellence

Collaborate with delivery leadership to optimize services and meet client needs

Act as an escalation point for client and team delivery issues

Required Qualifications

Minimum five years of experience with Managed Service Providers (MSP) or Cloud Service Providers (CSP)

At least five years in a leadership role in Client Success Management

Experience with Business Intelligence tools, preferably Microsoft PowerBI and ServiceNow

Preferred AWS, Azure, and Security certifications or accreditations

BS Degree in Business or a Technology-related field preferred