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Member Service Representative

Member Service Representative

Courthouse Club FitnessSalem, OR, US
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Member Service Representative Are you a detail-oriented individual that enjoys working with the Salem Keizer Community?

Do you have customer service experience either digitally or in person?  Job Title :

  • Member Service Representative Job Type : Full-Time / Part-Time Reports To : Member Service Manager About Us : Courthouse Club Fitness is a vibrant and community-focused fitness organization committed to helping individuals of all fitness levels connect with the best programs to meet their health and wellness goals.
  • We offer a wide range of group fitness classes and activities designed to inspire, motivate, and empower our members.
  • Courthouse Club Fitness is dedicated to fostering an inclusive, supportive environment that encourages lasting fitness journeys through connection, support, and fun.
  • Living a healthy lifestyle can be difficult, but we make it simple and fun!

Position Overview :

  • We are seeking a customer service minded individual who is responsible for assisting the Member Service team by delivering best-in-class customer support to Courthouse members and prospects from the Salem Keizer community through digital avenues.
  • If you have experience working with customers, including via phone and email, this position will highlight those skills as you address unique member scenarios and process changes on accounts.
  • Member Service Representatives support and guide our current members by effectively assessing a problem or question, troubleshooting, and then communicating a resolution or next steps.
  • It is our biggest priority to provide accurate and clear information for a consistent experience for all members.

    • In this role, you’ll play a key part in fostering a welcoming environment, being a liaison of communication and connection, and being an integral part of someone's journey.  Key Responsibilities :

  • Promote the culture, values, and mission of Courthouse Club Fitness Facilitate member questions and change requests via phone, email, and online chat Collaborate as a team to resolve complex and unique issues, which are often isolated and first-case Having a positive mindset with the intention of resolving every member situation successfully and completely Employ a policy-forward approach while remaining empathetic Work in and become efficient in multiple software platforms Promote self-sufficiency by guiding members to utilize Courthouse resources Qualifications : Experience : Past experience in Customer Service either physical or digital.
  • Must demonstrate proficiency with phones and computers, preferably company-specific software.

    • Active Listener :

  • Ability to listen, understand, and summarize with clarity and simplicity, both w ritten and verbal.  Strategic Communicator : Incorporate rapport to strengthen customer satisfaction.
  • Use diplomacy and tact to mediate high-tension situations.

    • Team-Oriented :

  • Able to consistently reprioritize in real-time, adaptable to sudden changes and the needs of a team.

    • Work collaboratively with other staff to ensure the members' needs are met High Personal Standards :

  • Self-motivated, a detail-oriented mindset, and a track record of exceptional problem-solving and conflict resolution.

    • Preferred Qualities :

  • Actively participate in club group fitness classes, training, or programs Promote fitness, programs, coffee, and special events Fast learner with the ability to absorb instructions and procedures surrounding company-specific software Reliable, punctual, and eager to accept responsibility with a positive attitude Mature, credible, and comfortable working with upper management in a clear and straightforward manner  Reliable transportation   Information : Courthouse Club Hours Monday - Friday 5 : 00a - 11 : 00p Saturday - Sunday 7 : 00a - 9 : 00p Department Hours Monday - Friday 9 : 00am - 6 : 00pm | Saturday - Sunday Closed Possible Shift Hours (may vary) : 8 : 30a - 4 : 30p 9 : 00a - 5 : 00p  9 : 30a - 5 : 30p 10 : 00a - 6 : 00p   Powered by JazzHR
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    Member Service Representative • Salem, OR, US

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