Facilities Coordinator

Facilities Coordinator

The Facilities Coordinator is responsible for managing Cavender's day-to-day facility service requests and maintenance activities across all retail locations. Using ServiceNow as the primary ticketing system, this role ensures that maintenance issues are tracked, assigned, and resolved efficiently. The Facilities Coordinator works closely with store managers, service vendors, and the Facilities / Construction team to maintain safe, functional, and customer-ready store environments. The ideal candidate is highly organized, detail-oriented, and proactive in managing multiple requests and vendor relationships at once.

Duties and Responsibilities

• Support the "Cavender's Culture" and drive our Mission, Vision, and Values
• Manage incoming ServiceNow facility tickets, including reviewing, prioritizing, assigning, and tracking requests to resolution.
• Coordinate with approved vendors to schedule maintenance and repair work for HVAC, electrical, plumbing, lighting, signage, and other facility needs.
• Communicate with store managers regarding service requests, updates, and timelines for resolution.
• Ensure timely closure of tickets in ServiceNow with proper documentation of work completed.
• Monitor recurring issues and escalate patterns or high-priority items to the Facilities Project Manager.
• Verify vendor invoices for accuracy before approval and maintain accurate service records.
• Assist with scheduling preventative maintenance activities and ensure compliance with Cavender's standards.
• Provide regular reporting on ServiceNow ticket metrics, including response times, completion rates, and vendor performance.
• Support the Facilities / Construction team with special projects, remodels, or upgrades as assigned.

Qualifications and Requirements

Preferred Skills

Cavander's is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law. Cavender's will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361-2555 or visit your nearest Cavender's store.