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Pre-Sales Solution Architect - REMOTE

Pre-Sales Solution Architect - REMOTE

ZipRecruiterChicago, IL, United States
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Job DescriptionJob Description

Solutions Architect

Pre-Sales Engineering (CCaaS & AI SME)

Location : Remote (US-based)

Department : Sales

Why We’re Different :

ACLIVITI doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.

We Are :

  • Experts in customer experience delivering operational and technical transformation
  • Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved
  • Boardroom translators - connecting CX vision, technical platforms, and financial value
  • Outcome-driven professionals who know 95% of spend is on human capital, not just tech
  • Remote-first and cross-functional, with deep expertise across industries

Our Clients Are :

  • Enterprise organizations modernizing their customer engagement ecosystem
  • CX, IT, Operations, and Finance leaders seeking true stakeholder alignment
  • Teams navigating complex transformation programs with high visibility and high stakes
  • Businesses who need business cases, vendor guidance, and enterprise-class execution
  • Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth

    • How We Solve :

    We lead clients through a continuous improvement cycle with three integrated service areas :

    Strategy : We help clients define where they’re going - and how to get there.

  • Customer Experience Design
  • Performance Optimization
  • Transformation Capabilities

    • Execution : We lead execution across people, platforms, and processes.

  • Technical Platform & Capabilities
  • Operational Management
  • Data & Analytics

    • Managed Solutions & Support : We stay engaged post-launch to ensure long-term success.

  • Operational & Technical Oversight
  • Outcome & Expense Management
  • Artificial Intelligence & Data Segmentation

    • Key Responsibilities of a Solution Architect :

    Sales & Brand Leadership

  • Serve as a brand ambassador for ACG’s sales offerings.
  • Partner with Account Executives to qualify and advance opportunities with urgency and precision.
  • Own pre-sales strategy and hold stakeholders accountable to deliverables.

    • Discovery & Needs Assessment

  • Lead operational and technical discovery sessions with enterprise clients.
  • Define and validate measurable KPIs tied to client outcomes.
  • Develop journey maps that illustrate current challenges and desired future state.
  • Partner with vendors to validate capabilities and RFP responses.

    • Solution Design & CX Strategy

  • Create high-level solution designs aligned to business objectives.
  • Prepare operational summaries and ROI-driven recommendations.
  • Translate complex technical concepts into clear, business-oriented for executives.
  • Act as liaison between Sales and Delivery for seamless handoff of engagements.

    • Executive Value Positioning

  • Facilitate workshops and presentations that drive urgency, alignment, and executive buy-in.
  • Address objections with business-value positioning and ROI analysis.
  • Serve as a “soft closer” by reinforcing confidence at the final stages of the sales cycle.

    • Proposals, Scoping & RFPs

  • Draft proposals, SOWs, and RFP responses that clearly define objectives, scope, timelines, and deliverables.
  • Build financial models and cost-benefit analyses to showcase ROI.
  • Identify risks during discovery and scope development, ensuring clarity before handoff to Delivery.
  • Continuously improve templates, formats, and methodologies for efficiency.

    • Internal Enablement & Thought Leadership

  • Contribute to business development, recruiting, training, and marketing efforts.
  • Mentor colleagues and elevate internal CCaaS and AI acumen.
  • Drive process improvements that strengthen ACG’s pre-sales approach.

    • Required Qualifications

  • 5–10 years of experience in customer experience (CX), solution architecture, or pre-sales engineering at enterprise level.
  • Deep knowledge of CCaaS platforms, integrations, and AI-powered CX technologies.
  • Strong experience with solution discovery, journey mapping, ROI analysis, and executive presentations.
  • Proven ability to lead technical and business discussions with C-level stakeholders.
  • Familiarity with technical documentation tools (Visio, Lucidchart, etc.).
  • Excellent communication skills able to simplify complex technical concepts for non-technical audiences.
  • Strong analytical and problem-solving skills, with ability to propose innovative solutions.

    • Skills & Certifications

  • Bachelor’s degree in IT, Engineering, or related field.
  • Relevant certifications (CCaaS, AI, Cloud, or enterprise architecture).
  • Experience with RFP responses, proposal writing, and financial modeling.
  • Familiarity with cloud platforms (AWS, Azure, Google Cloud) and enterprise architecture frameworks (e.g., TOGAF).
  • Background in AI / GenAI / LLM integration and customer experience roadmaps.

    • You will love our culture if you are :

  • An ambitious intrapreneur who loves building new things.
  • Someone that loves technology, process as well as numbers – and all the space in between – to figure out the right balance of features, functionality, and affordability for each client
  • Comfortable communicating through a variety of mediums with many different audiences and objectives
  • Great at anticipating and solving problems – individually, internally, and for our clients
  • An organized self-starter who is always eager to learn something new
  • Comfortable adapting to new situations and solving new problems with the pace and occasional ambiguity that occurs in high-growth businesses
  • A positive force who enjoys working closely with new people and exploring new ideas
  • Driven by seeing your work have a direct impact

    • ACG has a competitive benefits package including :

  • 100% coverage of employee health care, vision, and dental insurance
  • HSA & FSA plans available
  • & Voluntary Benefits available
  • 401(k) plan with a 4% employer match
  • Generous variable comp opportunity
  • Work-from-home monthly incentive
  • Inclusive remote working environments
  • Team Lunch-n-learns, monthly events & happy hours
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