ServiceNow HRSD Lead Developer (HRIS Business Partner) - REMOTE
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Overview
The HRIS Business Partner is responsible for managing, monitoring, maintaining, and developing the HRIS systems from a business function perspective in close partnership with Information Technology, Human Resources, HR Administration and Operations. The department provides technical expertise through software or computer languages. Under general guidance the HRIS Business Partner evaluates, analyzes, designs and maintains the company\'s human resources information system such as : ServiceNow HRSD Module (MUST) and Workday HCM module (Preferred).
Remote work from home.
Responsibilities
- Design, develop, configure, and customize solutions within ServiceNow to improve / streamline HR processes and workflows
- Collaborate with HR, IT, and business partners to gather requirements, recommend solutions, and deliver enhancements aligned with organizational goals
- Collaborate with HR, IT, business partners, and vendors to implement or update integrations
- Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app
- Ensure compliance with data security and privacy standards within the ServiceNow HRSD environment
- Develop or maintain Virtual Agent topics based on business needs
- Conduct thorough testing in development environment and work closely with IT to move development to production
- Troubleshoot and resolve technical issues ensuring optimal performance within the HRSD module
- Assist in system upgrades / patches through testing, reporting and analysis of changes; work with HR stakeholders to identify changes and help implement them
- Identify new HR needs and the software products to fulfill these needs; perform analysis and develop solutions to complex problems across HR programs
- Act as a liaison between HRIS and internal HR departments to ensure system needs are met
- Develop and maintain strong working knowledge of the HR system; provide training and support to end-users
- Provide end-user support by developing reports, Excel spreadsheets, or other relevant software; modify existing reports as needed
- Coordinate collection and preparation of routine and special reports
- Monitor system for problems and implement corrective and preventive actions
- Ensure interface files are received and run successfully
Additional Responsibilities
Performs other duties as assignedSkills And Abilities
Ability to manage multiple assignments and priorities in a changing environmentEffective verbal and written communication with technical and non-technical customersGuides more junior analystsDemonstrates sound judgment and decision-making skillsQualifications
Bachelor's degree required in a related fieldFive or more years in an HRIS or IT environment, with at least 3 years specializing in ServiceNow implementation, administration and support; ServiceNow HRSD module preferredServiceNow Certified System Administrator (CSA) and / or Certified Implementation Specialist – HR (CIS-HR) highly preferredHands-on experience with ServiceNow HRSD configuration, including HR Service Configuration, HR Case and Knowledge Management, Employee Center ProExperience with developing in ServiceNow (e.g., service catalogs, Virtual Agent, Flow Designer) requiredExperience with integrations between ServiceNow and other HR systems (e.g., Workday) preferredExperience with scripting in ServiceNow (e.g., Business Rules, Client Scripts, UI Actions) preferredExperience with Platform Analytics, Performance Analytics preferredProficient in Microsoft Office (Access, Excel, Word, PowerPoint, Outlook) at an advanced levelBroad knowledge of HR functions, information needs, reporting requirements, workflow and technology solutionsWorking knowledge of HRIS and Payroll systems (intermediate)Strong knowledge of system operating environments, technologies, equipment / systems and applicationsStrong process analysis and design skills in system mapping, re-engineering, and report writing (intermediate)Travel : No
DOT Regulated : No
Compensation and Benefits
The compensation may be influenced by experience, education, location, market data, internal equity, and salary ranges. This position may be eligible for bonuses or incentives. Pay Type : Salaried. Minimum Pay Range : $90,000. Maximum Pay Range : $105,000.
Benefits information : Ryder offers health and welfare benefits, paid time off, and a 401(k) plan. For more information, view the benefits summary.
Ryder is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status.
Important Notice
Some positions require additional screening (employment and education verification; motor vehicle records check; other client-specific requirements). Security notice : Ryder will communicate from an @ryder.com address and will not conduct interviews online via chat or payment requests. For questions, contact careers@ryder.com or 800-793-3754.
Current Employees
If you are a current Ryder employee, apply internally via Workday.
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