Menu Development - Manager - Airport Dimensions

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

Airport Dimensions is part of Collinson, acknowledged as a global leader in customer benefits and loyalty. Collinson has been enhancing the airport experience for over 30 years, with access to lounges, retail, dining, and spa experiences, offers and more. Creators of the world’s largest lounge membership program, Priority Pass provides access to an extensive global lounge and partner network. Using their expertise and products to craft customer experiences. Collinson’s range of services helps global brands acquire, engage, and retain choice-rich customers.

Airport Dimensions want travellers to value their time at the airport. They continuously seek ways to open new dimensions in customer engagement - using a mix of enriching physical experiences and innovative digital services. From comfortable lounges to restful sleep pods, from convenient food ordering to contactless collection of duty free, Airport Dimensions help improve the travel experience while critically helping airports maximize non-aeronautical revenue opportunities, retain airlines, and become more competitive.

Airport Dimensions has a rapid growing network of locations at the world’s leading airports across the United States, United Kingdom, the Middle East, and Asia. Under its brands The Club, Kyra, Club Aspire, Chase Sapphire Lounge® by The Club, No. 1 Lounges, and sleep ’n fly, Airport Dimensions provides award-winning hospitality services tailored to the specific needs of passengers and develops value-added experiences for over 50 airport and airline partners.

Recent successes in enhancing the airport journey include entering the South American lounge market for the first time with Ambaar Club in partnership with Ambaar and the launch of Chase Sapphire Lounge® by The Club in partnership with JPMorgan Chase. Airport Dimensions is investing in driving revenue growth for airports and increasing traveller satisfaction with the re launch of its digital service Connecta Plus– a one-stop e-commerce and passenger loyalty platform.

Airport Dimensions is on an exciting growth path and this role with lead the next stage in that journey by developing and helping to grow our digital proposition.

What does a Menu Development Manager do :

A new addition to the team, the Menu Development Manager has responsibility for the development, deployment, and ongoing innovation of food and beverage programming for AD’s core and partnership portfolios. This role will work closely with internal Operations, Operations Support, Guest Experience, and Insights teams to implement thoughtful, modern, and innovative programming that will elevate AD’s overall product. The menu development manager will oversee a portfolio of F&B programs that rotate seasonally, with oversight including but not limited to menu development, localization strategy, deliverability and budget development and consideration. Working with our third-party F&B provider and key partnership stakeholders, the Menu Development Manager will act as the primary liaison and consultative support for guest-facing collateral, vendor compliance, menu analytics and overall program development. This position will support the internal Guest Experience team by fostering cross-departmental communication within Airport Dimensions and its strategic partners. By working closely with various teams, both internally and externally, the Food and Beverage Manager will contribute directly to the overall guest experience and evaluate the success of new and existing F&B strategies.

A successful candidate for the Food and Beverage Manager will be self-motivated with a healthy curiosity for the business and ways to improve existing and new strategies within the guest experience. Flexibility in priority management and day-to-day tasks will be required.

What You'll Do :

• Competitive Analysis : Research and report on industry trends, market changes, competitive product offerings to inform key business decisions
• Develop & Execute F&B Strategy : Collaborate with third-party F&B supplier to leverage market research, customer satisfaction data and budget considerations to develop and deploy menus focused on increased guest satisfaction while maintaining key company initiatives and budget requirements
• Supplier Management : Act as main point of contact for key suppliers to ensure optimal quality, innovation, pricing and delivery of desired product
• Financial Analysis & Budgeting : Work closely with Operations, Finance, and third-party vendors to ensure all new and existing strategies meet financial goals. Analyze financial performance to inform future strategic decisions within the business.
• Collaboration & Communication : Work closely with cross-functional stakeholders, both internal and external, to ensure alignment and successful execution of F&B strategies
• Partnership Support : Act as consultant and subject matter expert to strategic AD partnerships, ensuring successful ideation, risk assessment, compliance and analysis of new and evolving F&B programs

What You'll Need :

Required Qualifications :

Preferred Qualifications :

Strategic Thinking & Collaboration

Communication & Interpersonal Skills

Organizational and Time Management Skills

Critical Thinking & Problem-Solving

Data Interpretation & Reporting

Attention to Detail & Accuracy

You can look forward to a competitive salary and benefit plan including but not limited to :

Collinson is an equal opportunity employer and welcomes differences in all their forms including : colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are : Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she / her / hers, he / him / his, they / them / theirs, etc).

If you need any extra support throughout the interview process, then please email us at ushr@collinsongroup.com