Associate IT Helpdesk Specialist (New York)

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

In  New York, USA  within the  Managed Services , we are actively seeking a professional to strengthen our team dedicated to  Technical Support .

The job requires working onsite 5 days per week, Monday till Friday, at the client's premises in New York's office.

This is you

• Experience in working as helpdesk or support specialists
• Experience in Windows and Linux system support and maintenance
• Troubleshooting skills in a multi-user environment
• Base knowledge of Active Directory and Exchange
• Base knowledge of LAN / WAN architecture, TCP / IP, Firewall / VLAN configuration, NAT / Hardware-Based load balancing, encryption, and network security best practices
• Knowledge of Internet network concepts, protocols and associated services (TCP / IP, HTTP, FTP, SCP, DNS)
• Experience using monitoring tools
• Advanced English proficiency (spoken and written)

Nice-to-have skills :

This is your role

limited to, desktop PC’s, laptop PC’s, monitors, headsets, keyboards, mice, webcams.

W e take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength .