Manager of Exception Handling

A company is looking for a Manager, Exception Handling.

Key Responsibilities

Manage a team to ensure operational excellence and adherence to customer service standards

Provide training and development for staff, ensuring compliance with policies and procedures

Act as an escalation point for customer issues and monitor performance metrics to drive improvements

Required Qualifications

Bachelor's Degree from a four-year college or university (preferred)

6-7 years of related experience or an equivalent combination of education and experience

Proven experience in a call center environment with direct customer contact

Experience leading medium-sized teams to achieve operational goals

Knowledge of phone operating systems is a plus