Manager, Account Services

Manager Of Account Services

We're looking for a collaborative, strategic, and people-first Manager of Account Services to lead a high-performing team focused on delivering exceptional service experiences for our clients. This leadership role is critical to ensuring successful technical service delivery, driving customer satisfaction, and optimizing internal operations for scale and quality. This team is specialized in COBRA administration, and we're seeking a leader who understands the nuances of regulatory compliance, operational excellence, and the importance of client partnership in this space. As a key member of the Account Services leadership team, you will oversee a group of Team Leads, Sr. Team Leads, Analysts, Specialists, and / or Client Managers. You'll help drive alignment across departments, resolve complex client issues, and ensure our operations consistently exceed expectations.

How You Will Make An Impact

Team Leadership & Development

• Lead and manage a team of direct reports including Team Leads, Sr. Team Leads, and client-facing specialists.
• Set clear team goals and performance expectations aligned with broader business strategies.
• Mentor and develop talent, creating a culture of accountability, high performance, and continuous learning.
• Monitor team performance and perform ongoing coaching and development for team members.
• Manage and document performance-related conversations.
• Lead regularly scheduled one-on-one meetings with direct reports for professional development and goal setting while providing visibility to Leadership.
• Participate in regularly scheduled one-on-one meetings with Directs for professional development and goal setting.
• Oversee day-to-day operations, resource allocation, and workload balancing.
• Lead regularly scheduled team meetings and other necessary meetings to remain current on client initiatives, internal processes, and operations that may affect client accounts or the client experience.

Client Success & Service Delivery

Operational Excellence & Strategic Impact

Experience You Will Bring

Preferred Qualifications

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range : $94,000.00 - $125,000.00