PSERS Retirement Representative Trainee

Retirement Representative Trainee

Are you interested in a role where you can make a difference with a team that works to deliver exceptional retirement service and benefits? The Public School Employees Retirement System (PSERS) is currently looking to hire a Retirement Representative Trainee to join the Bureau of Communications and Counseling, Employer Service Center. The Employer Service Center is responsible for communicating with the 760+ participating employers within the PSERS system. If you have strong analytical skills, have the ability to learn new technology and computer programs, are able to multitask, and you are customer service focused - this is the opportunity for you! This position is located in Harrisburg, Dauphin County, Pennsylvania for which the incumbent must maintain permanent Commonwealth residency. The employer will not pay for relocation, housing, or travel expenses.

As a Retirement Representative Trainee, you will be responsible to communicate directly with participating employers within the PSERS system through phone calls routed to the employer call center, email requests, conducting webinar trainings, and in person on-site school visits. You will be trained and responsible to instruct employers on laws related to PSERS, rules for membership eligibility and qualification, calculating service time, determining retirement covered compensation, differences between Defined Benefit and Defined Contribution reporting, and other relevant rules and procedures. You will provide technical assistance to employers and their IT service and software providers on correct file formatting as well as submission of member demographic records, contract records, work reports, and work report adjustments through web-based reporting systems. This is essential for ensuring retirees can obtain the benefits they earned in their roles with our state's public schools. This is a trainee position. Following the successful completion of twelve-month training program, candidate will be eligible for promotion to PSERS Retirement Representative Pay Group 07. Candidates who would be successful in this role will have strong verbal and written communication skills, and the ability to use multiple computer systems and applications simultaneously to provide high quality and seamless customer service for our members and the employers who support them. Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information :

• Full-time employment (37.5 hours per week)
• Work hours are 8 : 00 AM to 4 : 00 PM, Monday - Friday, with a 30-minute lunch.
• Telework : You may have the opportunity to work from home (telework) part-time. This position will require three weeks of in office training in Harrisburg prior to being able to telework. Once initial training is completed, this position will be able to telework up to 4 days a week, based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary : In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

Qualifications :

Other Requirements :

Legal Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) : 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.