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Customer Success Manager

Customer Success Manager

DemandTecUS
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As a  Customer Success Manager (CSM)  at DemandTec, you will be responsible for ensuring the long-term success and satisfaction of a portfolio of enterprise or CPG clients. You will serve as a strategic partner and customer advocate, working cross-functionally to deliver value, drive adoption, and help customers achieve measurable business outcomes through DemandTec’s solutions.

This role is ideal for someone who thrives on building relationships, solving problems, and ensuring customers extract maximum value from a SaaS platform.

Key Responsibilities

🤝 Customer Relationship Management

  • Own and manage the customer relationship for a portfolio of accounts across their lifecycle—from onboarding to renewal.
  • Build strong relationships with client stakeholders, including key business users and executive sponsors, to become a  trusted advisor .
  • Lead regular check-ins and  Quarterly Business Reviews (QBRs)  to track progress, adoption, and business outcomes.

🎯 Success Planning & Adoption

  • Develop and execute  Success Plans  that align with customer objectives, including milestones, KPIs, and measurable ROI.
  • Proactively identify risks or blockers and coordinate internal resources to resolve issues before they impact satisfaction or renewal.
  • Guide customers through product features, updates, and best practices to maximize value and adoption.

    • 📈 Advocacy & Expansion

  • Identify and support  expansion opportunities  in collaboration with Sales and Solutions Consultants.
  • Collaborate with Marketing to drive customer advocacy, including prospect references, case studies, testimonials, and participation in events.
  • Encourage customer engagement in DemandTec-hosted webinars, user groups, and community discussions.

    • 🔗 Internal Collaboration

  • Partner with Product, Support, Services, and Engineering teams to deliver a seamless customer experience.
  • Provide customer insights and feedback to help improve product offerings, support tools, and service delivery.

    • Requirements

  • Bachelor’s degree in Business, Marketing, or related field
  • 3–5 years of experience in Customer Success, Account Management, or a customer-facing SaaS role
  • Knowledge of  Retail, Pricing, Promotion , or  FMCG / CPG  is strongly preferred
  • Strong communication skills—verbal, written, and presentation
  • Must be fluent in Spanish (LATAM)
  • Comfortable working with Customer Success platforms and CRM systems (e.g., Gainsight, Hubspot) and productivity tools (e.g., Microsoft Office)
  • Ability to manage multiple priorities while maintaining strong attention to detail
  • Experience with data or analytics products is a plus
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    Customer Manager • US